Albano Dalipaj
Somerville,MA
Summary
Dynamic professional with extensive experience at McDonald's, excelling in software testing and technical troubleshooting. Proven track record in enhancing customer satisfaction and streamlining processes. Adept at project management and security monitoring, fostering teamwork to achieve strategic objectives and drive operational excellence. Committed to delivering results in fast-paced environments. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Operation Technology
McDonald's
Wapio, HI
05.2016 - 08.2024
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted testing of software and systems to ensure quality and reliability.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Security Officer
McDonald's
Laulani, HI
05.2016 - 12.2022
- Monitored premises and recorded activity in daily officer reports.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Monitored CCTV systems to ensure safety and security of premises.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
Manager
McDonald's
Waipio, HI
01.2018 - 11.2022
- Developed and implemented strategic plans to achieve company objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Delegated work to staff, setting priorities and goals.
- Established processes to ensure efficient workflow throughout the organization.
Education
High School Diploma -
Mustafa Qemal Ataturk
Albania06-2014
Skills
- Software testing
- Technical troubleshooting
- Customer support
- Security monitoring
- Process improvement
- Project management
- [Equipment] operation
Languages
English
Full Professional
Albanian
Full Professional
Timeline
Manager
McDonald's
01.2018 - 11.2022
Operation Technology
McDonald's
05.2016 - 08.2024
Security Officer
McDonald's
05.2016 - 12.2022
High School Diploma -
Mustafa Qemal Ataturk
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