Sharon Huddleston
469 NW Richard St,OR
Summary
Results-driven Technology Systems Analyst with extensive experience at Wells Fargo, enhancing system performance and user experience. Proven expertise in data analysis and project management, leading to operational efficiency improvements. Strong communicator and problem-solver, adept at collaborating with cross-functional teams to deliver innovative technology solutions and optimize resources.
Overview
18
18
years of professional experience
Work History
Technology Systems Analyst
Wells Fargo
01.2009 - 09.2026
- Analyzed data trends to support technology solutions and business strategies.
- Collaborated with cross-functional teams to enhance system performance and user experience.
- Developed documentation for process improvements and technical specifications.
- Assisted in troubleshooting technical issues, ensuring minimal disruption to operations.
- Facilitated training sessions for staff on new software tools and systems updates.
- Evaluated existing processes, proposing enhancements to drive operational efficiency.
- Led initiatives aimed at optimizing technology resources and reducing operational costs.
- Assisted with deployment issues by clarifying user questions and identifying problems.
- Optimized system performance through regular maintenance and updates, resulting in increased efficiency.
- Provided technical and functional recommendations based on project requirements.
- Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.
- Tested modified programs to correct adverse impacts on programs or systems operations.
- Collaborated with cross-functional teams to develop innovative technology solutions for business challenges.
- Enhanced user experience by designing intuitive UI/UX elements for web and mobile applications.
- Supported technology design, testing and execution by providing research-based product and process knowledge.
- Identified areas for improvement in existing systems, proposing cost-effective solutions that improved overall functionality.
- Brainstormed with interdepartmental personnel to drive continuous technical improvements.
- Resolved complex technical issues through rigorous troubleshooting and root-cause analysis, minimizing downtime and disruptions to business operations.
- Established effective communication channels between technical and non-technical staff members, promoting collaboration across departments to achieve shared goals more efficiently.
- Created comprehensive documentation for software projects, ensuring ease of use and maintainability for future developers.
- Boosted team productivity with agile project management techniques, leading to faster delivery of high-quality products.
- Designed and delivered training classes to diverse audience with varied skill levels.
- Conducted regular training sessions for colleagues on new technologies and industry trends, fostering a culture of continuous learning within the team.
- Authored test reports, software documentation and application manuals.
- Assessed department activities, determining ways to enhance operations performance.
- Streamlined processes by automating repetitive tasks, saving time and resources.
- Identified system issues and recommended changes to close system holes.
- Served as a subject matter expert on key technology initiatives, providing guidance to stakeholders throughout project lifecycles.
- Implemented robust security measures to protect sensitive information from potential threats, safeguarding critical assets and maintaining client trust.
- Studied business functions and evaluated requirements to establish operational objectives.
- Promptly resolved technical issues for staff to minimize downtime.
Education
High School Diploma -
Lewiston High School
Lewiston, IDSkills
- End user support
- Application support
- Software development life cycle
- Technical documentation
- System upgrades
- Business process analysis
- User acceptance testing
- Requirements gathering
- User requirements
- Functional specifications
- Project management professional (PMP)
- Information security
- Version control
- Systems deployment
- Software testing
- Microsoft desktop applications
- Systems analysis
- System maintenance
- Project documentation
- Client relations
- Technical analysis
- Technical writing
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Written communication
- System testing
- Quality assurance
- Troubleshooting
- Data analysis
- Agile methodologies
- Professional demeanor
- Information systems
Accomplishments
- Resolved product issues through consumer testing.
- Successfully completed all projects from small to large.
- Led upgrade projects to improve performance for our OpenText application
- Made recommendations to increase efficiency.
Timeline
Technology Systems Analyst
Wells Fargo
01.2009 - 09.2026
High School Diploma -
Lewiston High School