Jordan Barrett
Unionville
Summary
Energetic individual with practical experience in Information Technology and Telecommunications. Known for strong problem-solving skills and dynamically navigating through challenges. Possesses a detail-oriented mindset that is adaptable and creative. Committed to being a valued team player and effectively contributing to organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Tactical Systems and Information Technology Specialist
VA Army National Guard
01.2024 - 11.2024
- Facilitated and processed over 120 system authorization access requests, ensuring users adhere to the regulations established by the network policy, and responded to Network Policy Violations (NPVs) according to network protocol
- Diagnosed and resolved Information Technology (IT) issues while managing an active ticketing system with over 500 ongoing trouble tickets, providing communications continuity for critical transportation missions
- Performed operating system (OS) imaging on more than 60 computers to allow network access to Europe’s tactical networks and created documentation to reflect the current standard operating procedure (SOP) for Windows software images
- Systematically logged and analyzed the capabilities of more than 650 pieces of communications equipment, comprising radios, antennae, vehicular tracking systems, GPS, and communications security (COMSEC) devices, across five units, providing critical data to support the commander's decision-making for missions across the area of operations
- Supervisor: Captain John Lam (571-274-3160)
Active Duty Operational Support
VA Army National Guard
04.2023 - 10.2023
- Validated and updated software for a range of communications equipment, including radios, computers, vehicle-installed tracking systems, and GPS devices, ensuring operational readiness for a battalion comprising six companies
- Trained as a COMSEC Local Element (LE) and worked to ensure the unit’s compliance with COMSEC security protocols and administrative tracking requirements
- Distributed, managed, logged, and securely disposed of COMSEC keys for six companies to ensure compliance with security protocols and safeguard sensitive communications
- Managed and processed over 10 work orders for the maintenance and repair of communications hardware, ensuring prompt and reliable service to maintain uninterrupted operations
- Assisted supply personnel in managing, updating, and correcting tactical equipment deficiencies for over 200 personnel across four companies, enhancing mission readiness and operational efficiency
- Supervisor: Master Sergeant Brett Albertson (540-295-3661)
Combat Net Radio Specialist
VA Army National Guard
11.2021 - 09.2022
- Assisted an allied unit with an embassy mission by preparing a contingency communications plan and configuring satellite communications (SATCOM) equipment, contributing to a successful mission and earning commendation for the unit
- Managed, maintained, and enhanced SATCOM and COMSEC across nine companies throughout the mobilization period, ensuring secure operational support
- Trained radio operators across four companies in the unit on the proper implementation, handling, and disposal of COMSEC keys, ensuring adherence to security protocols
- Documented inventories for the communications section of the unit headquarters company, allowing for proper tracking and management of over 30 pieces of equipment
- Supervisor: Sergeant First Class James Davis (571-435-5653)
Education
Bachelor of Science - Information Technology
Old Dominion University
Norfolk, VA05-2027
Associate of Science - Computer Science
Laurel Ridge Community College
Warrenton, VA05-2019
Skills
- IT troubleshooting
- Information security
- Problem-solving skills
- End user support
- Device configuration
- Software updates
- Advanced computer proficiency
- Hardware installations
- Document management
- Ticket management
Jobrelatedtraining
- COMSEC Local Element Training, 06/27/23
- Army Advanced Individual Training (25U - Signal Support Systems Specialist), 12/18/19
Certification
- SY0-701 CompTIA Security+, 08/09/24
Accomplishments
Army Commendation Medal, 07/25/24
Army Basic Leader Course (BLC) Honor Graduate, 10/25/23
Army Commendation Medal, 09/19/22
National Defense Service Medal, 09/19/22
Global War on Terrorism Expeditionary Medal, 09/19/22
Armed Forces Reserve Medal with M Device, 09/19/22
Timeline
Tactical Systems and Information Technology Specialist
VA Army National Guard
01.2024 - 11.2024
Active Duty Operational Support
VA Army National Guard
04.2023 - 10.2023
Combat Net Radio Specialist
VA Army National Guard
11.2021 - 09.2022
- SY0-701 CompTIA Security+, 08/09/24
Bachelor of Science - Information Technology
Old Dominion University
Associate of Science - Computer Science
Laurel Ridge Community College
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