Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JOSEPH BRACKETT

Cobleskill

Summary

INFORMATION TECHNOLOGY SPECIALIST skilled in data visualization, with hands-on experience in technical support and network defense. Currently pursuing a Master’s in Cybersecurity with a 4.0 GPA, building on a Bachelor’s in Criminal Justice. Proficient in multiple programming languages, database management, and operating systems, with certifications in Google Technical Support and CompTIA Network+. Known for strong troubleshooting abilities, proactive issue resolution, and collaboration across cross-functional teams.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Information Technology Specialist (IT Specialist)

Parts Authority LLC
03.2024 - 10.2024
  • Provide technical support and troubleshooting for hardware, software, and network issues to ensure optimal system performance
  • Monitor and analyze system performance to identify and resolve potential issues proactively
  • Assist with user account management, access control, and identity management
  • Collaborate with cross-functional teams to support IT initiatives and improve technology solutions
  • Used Tableau as a tool for projects that required compiling data

Senior Environmental Field Technician

Miller Environmental Group
05.2022 - 03.2024
  • Supervised and coordinated a team of3-5 laborers for efficient project completion
  • Managed daily schedules, assigning tasks based on team skills and experience
  • Trained new hires in equipment operation, safety protocols, and job-specific tasks
  • Monitored project progress, updating management on timelines, resources, and issues
  • Oversaw tool and equipment maintenance to ensure consistent functionality

Senior Field Technician

USecology
02.2022 - 03.2023
  • Established positive rapport with clients by consistently demonstrating professionalism, technical expertise, and commitment to customer satisfaction.
  • Utilized strong problem-solving skills to address unexpected challenges encountered during field assignments, allowing for timely completion of tasks without compromising quality standards.
  • Implemented safety protocols for field operations, minimizing workplace incidents and ensuring compliance with industry regulations.
  • Trained junior field technicians, improving overall team competency and promoting professional growth among staff members.

Field Technician

Miller Environmental Group
01.2021 - 02.2022
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Minimized potential hazards through adherence to safety guidelines during all field assignments.
  • Delivered high-quality work by diligently following standard operating procedures.

Education

M.S. - Cybersecurity with a concentration in Information Technology Management

Southern New Hampshire University
Manchester, NH
01.2026

BS - Criminal Justice

Southern New Hampshire University
Manchester, NH
03.2024

Skills

  • Data Management: Tableau, Microsoft Power BI, Microsoft Excel
  • Operating Systems: Microsoft Windows7,8,10,11, Apple macOS, Linux
  • Information security
  • Problem-solving skills
  • End user support
  • Network administration
  • Device configuration
  • IT compliance
  • Project coordination
  • Data collection
  • IT troubleshooting

Certification

  • Google Technical Support - Coursera
  • CompTIA Network+ - Southern New Hampshire University (Currently earning this certification through my master’s program with the class IT-640)

Timeline

Information Technology Specialist (IT Specialist)

Parts Authority LLC
03.2024 - 10.2024

Senior Environmental Field Technician

Miller Environmental Group
05.2022 - 03.2024

Senior Field Technician

USecology
02.2022 - 03.2023

Field Technician

Miller Environmental Group
01.2021 - 02.2022

BS - Criminal Justice

Southern New Hampshire University

M.S. - Cybersecurity with a concentration in Information Technology Management

Southern New Hampshire University

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