Albelis Blanco
PATERSON,New Jersey
Summary
Hardworking and detail-oriented professional dedicated to providing customer-centered care and support for both local and international clients. Collaborative and reliable team player with a proven track record of delivering exceptional service. Seeking a challenging new role with opportunities for growth and advancement.
Overview
8
8
years of professional experience
Work History
Customs Entry Writer
Kamino Air Import
Clifton, New Jersey
04.2022 - Current
- Knowledgeable and friendly service effectively resolved problems, resulting in increased customer satisfaction.
- Prepared, checked, and filed documentation with the Air department.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Acquired skills to efficiently coordinate and prioritize multiple assignments.
Receptionist
EWC
Totowa, NJ
07.2021 - 04.2024
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments and meetings for management team.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Lab Aide
BioReference Laboratories
Elmwood Park, New Jersey
01.2021 - 05.2021
- Removed hazardous materials and unused specimens and properly disposed of substances.
- Performed laboratory tasks such as sampling, labeling, and transporting items under the guidance of the lab technician.
Shift Lead
Dunkin Donuts & Baskin Robbins
Fairlawn, NJ
12.2016 - 12.2019
- Delegated tasks to employees and monitored activities and task completion.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
Skills
- Customer Support
- Documentation skills
- Shipment Scheduling
- Data Entry
- Supervision and leadership
- Decision-Making
- Time Management
- Team building
- Multidisciplinary team collaboration
- Critical thinking proficiency
- Scheduling
- Clerical Support
- Service-oriented mindset
Timeline
Customs Entry Writer
Kamino Air Import
04.2022 - Current
Receptionist
EWC
07.2021 - 04.2024
Lab Aide
BioReference Laboratories
01.2021 - 05.2021
Shift Lead
Dunkin Donuts & Baskin Robbins
12.2016 - 12.2019
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