Alberose Carino-Flores
MGM Resorts
Las Vegas,NV
11
years of professional experience
Gaming Attendant supporting table-game operations through guest greetings, Bravo waitlist management, and accurate new player registration. Balances seat assignments and guest flow to keep tables moving while delivering consistent service on the floor. Builds a smooth arrival experience for players and supports casino operations with reliable front-line coordination.
Work History
Gaming Attendant
2 Years 9 Months- Greeting and assisting players
- Register new players
- Placing guest on the waiting list using Bravo
- Seating players on open seat tables
Cashier/Restaurant Server
1 Year- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
- Accepted cash and credit card payments, issued receipts and provided change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Site Supervisor
3 Years 6 Months- Scheduled and coordinated resources for all maintenance activities in order to meet project deadlines.
- Maintained accurate records such as daily reports, timesheets and other related documentation as required by management.
- Monitoring Staff
- Staff scheduling
- Monitoring daily sales report
- Monitoring Promotion Activities
Gaming Attendant
3 Years 8 Months- Collected payments from customers for game rentals or purchases.
- Participated in team meetings to discuss strategies for improving customer satisfaction ratings.
- Monitored store activity to ensure safety of customers and staff members.
- Handled customer complaints professionally while providing solutions in a timely manner.
- Verified customer age to ensure compliance with legal requirements for certain games.
- Greeted customers upon arrival and provided assistance with game selection.
- Maintained a clean work area by sanitizing all gaming equipment after each use.
- Kept records of sales transactions using point-of-sale software programs.
- Provided advice and guidance to customers regarding the best game choices based on their interests and skill level.
- Assisted customers in setting up their gaming systems and troubleshooting any technical issues that arose.
- Educated customers about new games released as well as rules for existing games.
- Performed daily maintenance on gaming equipment, including cleaning, testing, and troubleshooting.
Passenger Service Agent
1 Year- Coordinated passenger check-in processes to enhance efficiency and reduce wait times.
- Managed boarding procedures, ensuring compliance with safety regulations and operational standards.
- Assisted passengers with inquiries, providing accurate information and resolving issues promptly.
- Implemented training sessions for new staff, fostering a knowledgeable team environment.
- Monitored flight schedules, proactively addressing delays and communicating updates to passengers.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
Education
High School Diploma
Skills
Customer service
Microsoft Office
Cash handling
Guest relations
Conflict resolution
Guest safety monitoring
POS operation
Player registration
Waiting list management
Staff scheduling
Timeline
Passenger Service Agent
Maximus Global Services
08.2024 - 08.2025Read More
Gaming Attendant
MGM Resorts
11.2023 - CurrentRead More
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Manuel Roxas High School
High School Diploma
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