Albert Asante

• Assisted library visitors with everyday computer tasks such as logging into accounts, using web services, completing online forms, and printing documents
• Provided one-on-one support to users with limited computer experience, guiding them step by step through tasks until completion
• Helped troubleshoot common issues like login problems, browser errors, and printer connectivity issues
• Supported users in accessing email, job applications, and basic online services when needed
• Communicated instructions clearly and adjusted explanations depending on the user’s comfort level with technology

• Advised customers on product features, specifications, and compatibility to enhance purchasing decisions.
• Demonstrated and showcased computing products through engaging presentations to drive sales.
• Assisted in troubleshooting technical issues for customers, ensuring satisfactory resolutions and support.
• Managed inventory levels and organized displays to maintain optimal stock availability and visibility.
• Collaborated with marketing teams to execute promotional campaigns effectively within sales environment.
• Analyzed customer feedback and sales data to identify trends, informing future sales strategies.

• Founded and led a school-based club focused on improving students’ basic computer and digital skills
• Taught fundamental skills including internet navigation, email use, document handling, and completing online forms
• Organized simple learning sessions to help members build confidence using everyday technology
• Provided step-by-step guidance tailored to different skill levels, especially beginners
• Helped members apply practical computer skills for schoolwork and daily tasks
• Encouraged independence by teaching problem-solving approaches for common technology issues