ALBERT BENNY
Human Resource Managemnt
Houston,TX
Summary
Dynamic leader with a proven track record at Hope Care 24/7, adept in office management and customer service. Excelled in staff mentorship, boosting team efficiency, and enhancing client satisfaction through strategic relationship building. Skilled in MS Office and conflict resolution, consistently achieving goals with keen attention to detail and adaptability. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Self-motivated administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
6
6
years of professional experience
Work History
Administrator
Hope Care 24/7
06.2021 - 06.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Collected, validated, and distributed information to employees.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Entered and maintained departmental records in company database.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Sales Manager
Chakkalakkal Textiles
08.2018 - 03.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Education
MBA - Human Resources Management
University of Bedfordshire
Luton, United Kingdom 05.2001 -
BBA - Business Administration
Bharath University
Chennai, India 05.2001 -
Skills
Communication (Verbal and written)
Teamwork and collaboration
Problem Solving
Time management
Adaptability
Leadership
Customer service
Critical thinking
Conflict resolution
Attention to detail
Different
Office Administration
Customer Service
MS Office
Administrative Support
Attention to Detail
Staff Management
Recordkeeping and File Management
Office Management
Schedule Coordination
Decision-Making
Mail handling
Supplies Ordering
Scheduling
Team Building and Leadership
Timesheet Processing
Goal Setting
Relationship Development
Timeline
Administrator
Hope Care 24/7
06.2021 - 06.2024
Sales Manager
Chakkalakkal Textiles
08.2018 - 03.2021
MBA - Human Resources Management
University of Bedfordshire
05.2001 -
BBA - Business Administration
Bharath University
05.2001 -