Albert bermudez
customer service
LOS ANGELES
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Bar Manager and Lead Bartender
Houston Hospitality LA
1725 N Hudson Blvd
10.2014 - Current
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Coordinated special events, optimizing staffing and resources for successful execution.
- Collaborated with management to create strategic marketing initiatives that drove bar traffic and revenue growth.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
Busser Barback Bartender Assistant Manager
Avalon / Bardot Hollywood
Los Angeles, CA
11.2008 - 08.2014
- Assisted servers by clearing and resetting tables efficiently during peak service times.
- Supported front-of-house operations by restocking supplies and managing inventory levels.
- Enhanced customer satisfaction by efficiently stocking and maintaining bar inventory.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Barista
Lickity Split Cafe
Hollywood, CA
02.2008 - 08.2008
- Cleaned counters, machines, utensils, and seating areas daily.
- Crafted high-quality espresso beverages to meet customer preferences and maintain consistent taste.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Education
High School Diploma -
LACC
Los Angeles, CASkills
- Customer service
- Responsible alcohol service
- Bar management
- Inventory management
- Staff scheduling
- Supervisory experience
- Adaptive and creative
- Safe food handling
- Food preparation
- Opening and closing coordination
- Loading and unloading
- Food preservation and storage methods
- Product labeling
- Shelf organization
Languages
Spanish
Full Professional
Timeline
Bar Manager and Lead Bartender
Houston Hospitality LA
10.2014 - Current
Busser Barback Bartender Assistant Manager
Avalon / Bardot Hollywood
11.2008 - 08.2014
Barista
Lickity Split Cafe
02.2008 - 08.2008
High School Diploma -
LACC