ALBERT CASANOVA
Winter Garden,United States
Summary
Leadership development professional with a Master’s in Public Administration and a proven track record of driving team performance, engagement, and operational excellence within high-volume, guest-focused environments. Experienced in designing and delivering onboarding and training initiatives, coaching team members through performance and development, and collaborating with cross-functional stakeholders to align workforce strategies with organizational goals. Combines frontline Disney experience with strong program coordination and facilitation skills to create impactful learning experiences that enhance leadership capability and elevate the Cast and Guest experience.
Overview
9
9
years of professional experience
Work History
Cast Member
The Walt Disney Company
Orlando, FL
01.2022 - Current
- Led participation in three competitive college program rotations, enhancing expertise in attractions and merchandise operations. Oversaw high-volume attraction operations, ensuring adherence to safety protocols and efficient guest flow management. Proactively addressed operational changes and guest concerns, demonstrating leadership in dynamic settings.
- Oversaw daily retail operations by guiding guests in product selection and managing transactions through POS systems. Upheld visual merchandising standards and played a key role in inventory management. Cultivated a polished sales environment that aligned with brand storytelling.
- Delivered operational excellence by collaborating with cross-functional teams and leadership to enhance guest experiences across departments. Balanced multiple program responsibilities while exemplifying professionalism and commitment to company values. Achieved consistent recognition for high performance and adaptability in diverse, high-demand settings.
Assistant Manager
Vineyard Vines
Orlando, FL
01.2025 - 2026
- Oversaw daily employee operations and served as the primary point of contact for team members regarding company policies, performance expectations, workplace concerns, and available resources. Supported full-cycle recruitment efforts, including interviewing, onboarding, and training new hires to ensure compliance, engagement, and readiness for their roles. Led onboarding and orientation processes, ensuring employees understood organizational standards, safety procedures, and performance goals. Conducted quarterly performance evaluations, providing consistent feedback, coaching, and development support to enhance employee growth and retention.
- Maintained and audited employee records to ensure compliance with company policies and labor regulations, while promoting a transparent and supportive workplace by educating staff on proper reporting procedures. Communicated daily with employees to set expectations, reinforce operational standards, and share updates related to policies and safety. Planned and executed employee engagement and appreciation initiatives to strengthen morale and workplace culture. Conducted regular safety and workplace audits to ensure alignment with regulatory requirements and company objectives. Supported payroll processes by reviewing timekeeping accuracy and ensuring proper compensation in accordance with company guidelines.
Senior Resident Assistant
American Campus Communities
Laredo, TX
01.2017 - 01.2021
- Served as a senior student leader within a large residential community, supporting property management and supervising a team of Resident Assistants to ensure a safe, inclusive, and well-maintained living environment. Acted as a key liaison between residents, university partners, and management, addressing concerns, resolving conflicts, and ensuring timely communication of policies and procedures. Provided mentorship and ongoing guidance to Resident Assistants, assisting with training, scheduling, and performance support to maintain consistent service standards across the team.
- Coordinated and executed community engagement initiatives, including educational, social, and wellness-focused programs designed to increase resident satisfaction, retention, and overall sense of belonging. Managed administrative responsibilities such as incident reporting, documentation, and policy enforcement while ensuring compliance with housing regulations and organizational expectations. Responded to emergency and crisis situations, utilizing sound judgment and established protocols to prioritize resident safety and well-being.
- Conducted regular walk-throughs and inspections to identify maintenance or safety concerns, partnering with facilities and management teams to ensure prompt resolution. Facilitated move-in and move-out processes, assisting with logistics, resident communication, and operational efficiency during high-volume periods. Maintained a visible and approachable presence within the community, fostering positive relationships and promoting a respectful and supportive living environment.
Education
Master of Public Administration - Public Policy Analysis
The University of Texas Rio Grande Valley
Edinburg, TX05.2025
Bachelor of Arts - Biology
Texas A&M International University
Laredo, TX05.2022
Bachelor of Arts - Psychology
Texas A&M International University
Laredo, TX05.2022
Skills
- Coaching & Feedback
- Confidential Information Handling
- Conflict Resolution
- Hiring & Interviewing
- HR Policy Interpretation & Enforcement
- People Leadership
- Workforce Communication
- Workplace Compliance
- Employee Relations
- Onboarding & New Hire Orientation
- Performance Management
- Payroll & Timekeeping Support
- Leadership Qualities
- Performance Skills
LANGUAGES
English
Spanish
Portuguese
Timeline
Assistant Manager
Vineyard Vines
01.2025 - 2026
Cast Member
The Walt Disney Company
01.2022 - Current
Senior Resident Assistant
American Campus Communities
01.2017 - 01.2021
Master of Public Administration - Public Policy Analysis
The University of Texas Rio Grande Valley
Bachelor of Arts - Biology
Texas A&M International University
Bachelor of Arts - Psychology
Texas A&M International University