ALBERT CHOGA
Florence,USA
Summary
Energetic and resourceful individual with strong leadership abilities and collaborative mindset. Possesses understanding of operational processes and effective team management, demonstrated by excellent organizational and problem-solving skills. Driven to optimize workflow and enhance team productivity to achieve operational excellence.
IT professional with robust experience in technical support and system maintenance. Proven track record in resolving hardware and software issues, contributing to seamless operations. Emphasis on team collaboration and adaptability to meet dynamic needs, showcasing reliability and technical proficiency.
Overview
3
3
years of professional experience
Work History
Operations Supervisor (Part-time)
United Parcel Service
Richwood, KY
08.2024 - Current
- Supervised and coordinated daily operations for a team of package handlers in a fast-paced logistics environment
- Ensured timely loading, unloading, sorting, and scanning of packages in compliance with UPS standards
- Monitored employee performance, provided on-the-spot coaching, and conducted training for new hires
- Maintained a safe working environment by enforcing safety protocols and conducting regular inspections
- Collaborated with full-time supervisors and management to meet operational goals and delivery deadlines
- Utilized tracking and logistics systems to monitor package flow and resolve service issues promptly
- Managed shift reports, attendance logs, and performance documentation
- Implemented a new barcode scanning system to improve accuracy and efficiency in tracking inventory
- Managed a team of 30 warehouse associates, providing coaching and guidance to ensure high productivity levels and adherence to safety protocols
- Trained and mentored new hires on company policies, procedures, and safety protocols
- Conducted regular performance evaluations for operations staff to identify areas for improvement and provide feedback
Crew Member
Wendy's
Walton, KY
08.2024 - 06.2025
- Delivered high-quality customer service in a fast-paced, high-volume restaurant environment, ensuring positive guest experiences and quick service
- Accurately took and processed customer orders at the front counter and drive-thru using POS systems while maintaining speed and order accuracy
- Prepared and assembled food items according to company quality, portion, and food safety standards
- Maintained cleanliness and sanitation of dining areas, kitchen workstations, and service counters in compliance with health and safety regulations
- Assisted with inventory management, including restocking supplies, rotating stock (FIFO), and organizing storage areas
- Handled cash transactions, credit/debit payments, and refunds, ensuring accurate cash drawer balancing at the end of shifts
- Demonstrated teamwork and communication skills by collaborating with coworkers to maintain efficient service during peak hours
- Supported opening and closing duties, including equipment setup, cleaning procedures, and preparation for daily operations
- Maintained strong time management and multitasking skills to meet service speed goals while maintaining food quality
- Helped resolve customer concerns professionally to maintain high satisfaction and brand standards
IT Intern
UNIOM (United Nations International Organisation of Migration)
Harare, Zimbabwe
01.2023 - 12.2023
- Assisted in the installation, configuration, and troubleshooting of hardware and software systems
- Collaborated with team members to develop and implement IT solutions for various departments
- Provided technical support to end-users by diagnosing and resolving hardware, software, and network issues
- Conducted research on emerging technologies to identify opportunities for process improvement
- Assisted in the maintenance of computer networks, including monitoring system performance and ensuring data security
- Assisted in the setup and configuration of servers, routers, switches, firewalls, and other network devices
- Supported the implementation of backup strategies to protect critical data from loss or corruption
- Performed regular system audits to identify vulnerabilities or areas for improvement in network infrastructure
- Contributed ideas for improving IT processes based on industry best practices and emerging trends
- Worked closely with senior IT professionals on large-scale projects such as system upgrades or migrations
- Assisted in conducting training sessions for employees on new software applications or technology tools
- Provided assistance with inventory management by tracking equipment purchases, repairs, replacements
- Diagnosed and resolved technical issues for users through troubleshooting and support tickets.
Education
Associate's Degree - Computer Information and Technology Programming
Gateway Community And Technical College
Florence, KY01-2026
High School - undefined
St. Johns High School
Harare11-2023
Skills
- Corrective maintenance operations
- Communication skills
- Customer service
- Network support
- Microsoft Office
- IP networking
- Team management
- Staff development
- Production planning
- Remote access software
- Administrative experience
- Management
- Organizational skills
- Computer operation
- Equipment malfunction troubleshooting
- Mechanical troubleshooting
- Robotics
- Windows support
- Visual design
- Technical support
- Automotive electronics
- Cloud networking
- Computer networking
- Information security
Languages
Shona - Fluent
English - Fluent
Timeline
Operations Supervisor (Part-time)
United Parcel Service
08.2024 - Current
Crew Member
Wendy's
08.2024 - 06.2025
IT Intern
UNIOM (United Nations International Organisation of Migration)
01.2023 - 12.2023
High School - undefined
St. Johns High School
Associate's Degree - Computer Information and Technology Programming
Gateway Community And Technical College