Steven Blanton
Valdosta,GA
Summary
Dedicated Field Service Technician specializing in electrical troubleshooting and equipment installation. Adept at diagnosing complex systems and performing on-site repairs. Passionate about mentoring new employees and enhancing their operational skills, contributing to team development and service excellence.
Overview
1
1
Certification
38
38
years of professional experience
Work History
Field Service Technician
Diebold Nixdorf
12.2003 - Current
- Installed and configured ATMs and service equipment across multiple locations.
- Diagnosed equipment problems and performed on-site repairs to restore service functionality.
- Performed routine maintenance on banking systems to ensure reliable operation and minimize downtime.
- Supported ATM service, drive-up equipment, vault doors, safes, combo locks, CCTV camera systems, security camera systems, alarm systems, and related banking products.
- Troubleshot electronic circuits and systems.
- Trained staff on equipment operation and troubleshooting methods.
- Recorded service-call details to maintain accurate service history and facilitate future troubleshooting.
Installation Technician
Hasty's Communication
Valdosta, GA
04.1997 - 09.2000
- Installed two-way business-band radios, lights, and sirens in commercial and emergency response vehicles, ensuring operational readiness through system repairs. Facilitated installation of two-way business-band radios, lights, and sirens in commercial and emergency response vehicles, contributing to enhanced communication capabilities. Equipped commercial and emergency response vehicles with two-way business-band radios, lights, and sirens, performing necessary system servicing to maintain functionality.
- Installed communication systems for residential and commercial clients.
- Conducted routine maintenance on equipment and systems.
- Collaborated with team members to troubleshoot technical issues.
Field Service Technician
Serv-Mart, Inc
09.1994 - 04.1997
- Serviced and maintained car audio display systems to ensure optimal performance for customers at Walmart and Sears.
- Provided exceptional customer service during field visits to enhance customer satisfaction and adhere to corporate guidelines.
- Installed and configured ATMs and self-service kiosks for customers.
- Conducted routine maintenance on banking equipment to ensure optimal performance.
- Diagnosed technical issues and performed repairs on electronic devices.
Aviation Electronics Technician
US Navy
08.1988 - 08.1994
- Installed and maintained avionics systems on various military aircraft.
- Installed and tested navigation, communication, radar, and other flight system components in accordance with manufacturer specifications.
- Assisted in troubleshooting communication and navigation systems onboard aircraft, enhancing overall operational efficiency.
- Diagnosed electronic malfunctions using specialized testing equipment.
- Utilized specialized test equipment such as spectrum analyzers and signal generators to troubleshoot problems.
- Troubleshot complex electrical systems using multi-meters and oscilloscopes.
- Conducted routine inspections to verify operational readiness of electronic systems, ensuring mission capability.
- Analyzed circuitry and physically checked wiring and operation of electronic parts, units and system components to locate malfunction causes found during testing.
- Worked on Electrical systems on H-3 and H-60 helicopters. Communications, Radar, Sonar, TACAN/TACNAV, and various other systems. Attended advanced avionics training.
Education
Bachelor's degree - Adult Education: Technical, Trade, And Industry
Valdosta State University
Valdosta07-2003
Associate's degree - Electrical Engineering Technology
US Navy
Millington, TN09-1989
Skills
- Fleet management
- Electrical layout diagram interpretation
- Decision making
- Troubleshooting
- Part sourcing
- Coaching
- Organizational skills
- Spreadsheets
- Maintenance operations
- Customer relationship building
- Management
- Computer skills
- Microsoft Excel
- Leadership
- Team development
- Hand tools
- Small group instruction
- Maintenance
- On-site technical support
- Inspection reporting and documentation
- Corrective maintenance
- Service Technician Experience
- Electrical troubleshooting
- Electrical experience
- Surveillance equipment
- Wireless communication system operation
- Parts administration
- In-person customer service
- Electrical field testing
- Low Voltage
- Safety standard operating procedures
- Phone communication
- Maintenance work
- Precision tools use
- Equipment testing
- Email customer support
- Hiring
- Staff training
- Ticket management
- Research
- Microsoft Outlook
- Computer literacy
- Customer communication
- Electrical systems
- Customer follow-ups
- Computer operation
- Personal Protective Equipment (PPE)
- Shipping and receiving discrepancy reporting
- Aviation electronics training
- Phone support
- Band saw
- Safe work practices
- Technical skills
- Warehouse experience
- Digital multimeters
- Productivity software
- Hardware diagnostics
- Fieldwork teaching method
- Maintenance activity documentation
- Baler operation
- Electrical equipment corrective maintenance
- Picking & packing
- Cross-functional communication
- Quality standards in production
- Phone customer support
- Field commissioning
- Banking equipment sales
- Outdoor work
- Electrical maintenance
- Electrical safety procedures
- Ticketing system technical support
- Team motivation (leadership skill)
- Compliance documentation
- Vendor communication
- Electrical fault repair
- Energy storage systems
- Vehicle cleanliness maintenance
- Curriculum development
- Electrical mechanical troubleshooting
- Avionics
- Equipment maintenance
- Manual handling
- Component installation
- Writing skills
- Packaging
- Direct client contact
- Equipment service recordkeeping
- Task prioritization
- Electrical instrumentation
- System testing
- Maintenance management
- Electrical systems commissioning
- Jira
- Client inquiries
- Customer service
- Electrical schematic reading and interpretation
- Agile
- Communication skills
- Adult education
- Forklift
- Word processing
- Corrective maintenance operations
- Time management
- Supervising experience
- Lesson planning
- Fabrication
- Service scheduling
- Equipment repair
- Field Service
- Electrical work
- Measurement (quality control)
- Equipment repair
- Wrenches
- Equipment maintenance
- Warehouse cleanliness
- IP networking
- Databases
- Expense reports
- Order shipping
- Microsoft Office
- Customer engagement
- Social media support
- Site surveys
- Email support
- Materials handling
- Computer science
- Microsoft Word
- Customer engagement
- Voltage testers
- Electrical installations
- On-site repairs
- Mechanical knowledge
- Instructional development
- Report writing
- Phone client interaction
- Uninterruptible power supplies (UPS)
- Training
- Technical sales support
- Instructor-led training
- Technical troubleshooting
- ATM installation
- Relationship management
- Record keeping
- Hardware repair
- Tool management
- Equipment Repair
- Service quality
- Field service management
Personal Information
Driving License: Driver's License, Motorcycle License
Certification
- Secret Clearance, Driver's License, First Aid Certification, CPR Certification, Substitute Teaching Certification, Motorcycle License
- several badges through Precipio learning: leadership, customer service and others
Languages
English
Timeline
Field Service Technician
Diebold Nixdorf
12.2003 - Current
Installation Technician
Hasty's Communication
04.1997 - 09.2000
Field Service Technician
Serv-Mart, Inc
09.1994 - 04.1997
Aviation Electronics Technician
US Navy
08.1988 - 08.1994
Bachelor's degree - Adult Education: Technical, Trade, And Industry
Valdosta State University
Associate's degree - Electrical Engineering Technology
US Navy