David Mcculley
Midlothian
Overview
32
32
years of professional experience
Work History
Field Service Technician
ABB
Cary
08.2023 - 05.2026
- Provided technical support to customers, resolving service inquiries to enhance customer satisfaction.
- Documented service reports and maintained accurate records of interventions to ensure compliance and facilitate future service.
- Delivered exceptional customer service during field visits, adhering to corporate guidelines and fostering positive client relationships.
- Conducted regular inspections of work sites for hazardous conditions or potential safety risks.
- Observed field safety protocols to prevent injuries and accidents.
- Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
- Prepared detailed reports documenting service activities performed on each job site.
- Maintained customer records and updated software applications.
Service Sales/Claims/Contracts Manager
Nordex USA
Jonesboro
08.2011 - 05.2017
- All aspects of inventory management, control and investment
- SAP system development and continual improvement
- Develop and manage centralization strategies
- Manage suppliers of all parts
- Manage nationwide fleet of vehicles
- Develop, implement and manage warranty recovery
- Negotiate and manage Supplier contracts
- Developed and managed calibration program to achieve ISO 17025 certification
- Ensured compliance with ISO standards 9000, 14000, and 18001
- Provide all aspects support to both internal and external customers
- After Market sales management
- Developed and managed departmental budget to align with organizational goals
- Interface on an international level internally and externally (English and German)
Warehouse Manager
REpower USA
Portland
12.2009 - 07.2010
- Oversaw startup of US warehouse, ensuring operational readiness and compliance with safety standards
- Manage nationwide fleet
- Negotiated supplier contracts to secure favorable terms and enhance supply chain reliability
- Managed quality control programs for calibration and inspection, maintaining product standards and regulatory compliance
- Provide customer support to remote sites
Dept. Manager
Vestas
Portland
09.2007 - 11.2008
- Oversee the daily operations of 30k+ sq ft warehousing operation
- Manage 42 warehouse employees
- Negotiated purchasing agreements with key suppliers to secure favorable terms
- Manage the provision of tools and specialty equipment for projects and service sites across all of US and Canada
- Implemented recalibration program
- Responsible for $21M capital and $12M opex budget
- Departmental management responsibilities include scheduling, procurement, inventory management and continuous departmental improvement
- Oversaw service, construction, and special project support for department
- Oversee service Fleet management
- Negotiate high level contracts with key suppliers
- Coordinated multiple projects simultaneously, ensuring timely delivery and resource allocation
- Managed over $40M inventory across all of North America at over 60 project and service sites
Sr Field Service Engineer
Ultratech
San Jose
04.2007 - 09.2007
- Stepper installation and Maintenance
- Manage customer issues and escalations
- Train Junior Engineers
Sr.Field Service Engineer
Cymer
San Diego
04.2006 - 02.2007
- Cymer Excimer Laser installation, maintenance and repair
- Selected for key account based on proven customer service expertise
- Mentor junior engineers
- Processed and fulfilled incoming customer service requests efficiently
- Managed high-pressure customer interactions effectively
Senior Field Service Engineer
Veeco Instruments
Fremont
08.2004 - 04.2006
- Turbodisc MOCVD reactor Installation and Maintenance
- Quote bill execute and collect on all North American Service
- Manage and execute customer installs
- Track, document and drive to resolution all problems and improvements
- Mentor junior engineers
- Manage supplier issues
- Receive incoming customer service requests and manage resources
- Work under extreme pressure from customers daily
- Extensive customer presentations and interaction
Senior Equipment Engineer
Hynix Semiconductor
Eugene
03.2003 - 08.2004
- Shift Lead for thin films
- Managed a group of 12 Technicians
- Managed tool maintenance priorities based on manufacturing needs
- Troubleshoot and repair AMAT 5000 5200 and 5500, as well as assist other areas on complex problems.
- Write procedures and specifications
- Process troubleshooting
- Extensive training of junior technicians
Lead Field Service Engineer
Applied Materials
Hillsboro
10.1999 - 12.2002
- Managed the installation of new product introduction in all 300MM intel wafer fabs
- Managed team of 18 engineers in all aspects of service contract
- Received the first ever and three in a row perfect vendor report cards at intel
- Intel 'as a customer' management expert
- Consulted by all members of account on how to manage this customer
- Top company wide contributions on new product introduction of 300MM tools
- Extensive supplier interaction and management of supplier issues tracking and resolution
- Traveled to assist in resolving complex issues
- Authored technical documentation on 300MM equipment
- Taught classes both internally and to customer
- Managed apps and training lab
- Setup and operated remote failure analysis and repair lab
- Extensive experience making high pressure customer presentations with great success
Senior Equipment Technician
Integrated Device Technology
Hillsboro
02.1998 - 10.1999
- Responsible for maintenance and troubleshooting of thin films equipment
- AMAT 5000,5200 and 5500, Novellus Sequel
- Train junior technicians
- Design experiments to improve process and troubleshoot process issues.
- Taught classes on vacuum theory and equipment maintenance practices.
Senior Equipment Technician
Intel Corp.
Rio Rancho
05.1994 - 02.1998
- Performed maintenance and troubleshooting of thin films equipment to ensure optimal operational performance
- Westech 372, Genus 8301, AMAT 5000 and 5200, Prometrix Ft eq.
- Trained junior technicians on equipment handling and maintenance procedures to enhance team capability
- Responded to equipment emergencies as an ERT member to minimize downtime.
- Instructor
Education
Associate of Applied Science - Laser Electro Optics
Texas State Technical College
Waco, TX03-1994
Skills
- SAP/ERP
- Aftermarket service sales
- Contract negotiation
- Quality control
- Safety management
- OSHA compliance
- ANSI compliance
- ISO compliance
- Electrical systems
- Thermal systems
- Lifting and rigging
- Working at height
- Office Safety
- Ergonomics
- ISO expert
- Technical knowledge
- Low and high voltage AC and DC
- Vacuum systems
- RF systems
- Semiconductor processes
- Optical systems
- Laser systems
- Hardware knowledge
- Software knowledge
- MS Office
- Inventory Management
- Project management
- Fleet Management
- Supply Chain Management
- International business experience
- Diversity
Skills And Experience
- SAP/ERP -system implementation, migration development and improvement including inventory, quality, warehouse management.
- Aftermarket service sales contract negotiation and management including complex service RFQ and simple spare parts sales management from initial customer contact to invoicing closure.
- Install base improvement sales of upgrades to currently installed wind parks.
- Initiation of sales to out of warranty and in warranty customers from inception to close and execution.
- Quality- experience with various aspects of quality control and management including calibration and inspection systems development and management.
- Safety OSHA, ANSI and ISO compliance-Have extensive training in various safety management systems including Dupont, Intel and Applied Materials safety training. Safety experience includes the following areas.
- Electrical
- Thermal
- Lifting and rigging
- Working at height
- Office Safety
- Ergonomic impacts
- ISO expert (9000,14000,17025 and 18001)-initial certification, continued compliance, audit management and on-going improvement.
- Technical knowledge-My extensive technical background gives me a unique perspective and includes multidisciplinary knowledge and expertise including but not limited to.
- Low and high voltage AC and DC expert.
- Vacuum systems.
- RF systems.
- Misc semiconductor processes-Thin films, sputter, etch CMP and metrology.
- Optical and laser systems.
- Expert level hardware and software knowledge in computers.
- MS office expert (Excel, Word, Access, Power Point, Visio and Project).
- Inventory Management and control-have developed stocking models in multiple industries under multiple organizational structures.
- Formally training in advanced interview and hiring.
- Project management experience (10+years).
- Fleet Management-Managed fleets of up to 600 units and implemented fleet management programs to improve fleet ROI.
- SCM- developed creative supply solutions to ensure best price and lowest internal costs at both centralized and national levels.
- International business experience-worked and lived in Europe as well as extensive experience with multinational companies.
- Diversity-Value and encourage all forms of diversity and understand the benefits of implementing and ensuring diversity in the workplace.
Timeline
Field Service Technician
ABB
08.2023 - 05.2026
Service Sales/Claims/Contracts Manager
Nordex USA
08.2011 - 05.2017
Warehouse Manager
REpower USA
12.2009 - 07.2010
Dept. Manager
Vestas
09.2007 - 11.2008
Sr Field Service Engineer
Ultratech
04.2007 - 09.2007
Sr.Field Service Engineer
Cymer
04.2006 - 02.2007
Senior Field Service Engineer
Veeco Instruments
08.2004 - 04.2006
Senior Equipment Engineer
Hynix Semiconductor
03.2003 - 08.2004
Lead Field Service Engineer
Applied Materials
10.1999 - 12.2002
Senior Equipment Technician
Integrated Device Technology
02.1998 - 10.1999
Senior Equipment Technician
Intel Corp.
05.1994 - 02.1998
Associate of Applied Science - Laser Electro Optics
Texas State Technical College