RAESHON MARROW
Ocean Springs,MS
Summary
Results-driven gaming and field operations professional with more than 10 years of experience leading teams, managing installations, supporting casino gaming equipment, and delivering exceptional customer service. Proven success coordinating field operations, supervising technicians, managing client relationships, and ensuring projects are completed safely, efficiently, and on schedule. Experienced in casino gaming systems, slot machine installation, team development, project management, and operational leadership.
Overview
11
11
years of professional experience
Work History
Field Service Technician
KONAMI GAMING, INC.
06.2025 - Current
- Install, configure, and commission slot machines and gaming equipment in casino environments.
- Coordinate with casino management and operations teams to complete installations with minimal operational disruption.
- Troubleshoot hardware, software, and communication issues to maximize machine uptime.
- Maintain detailed service documentation and installation records.
- Ensure compliance with gaming regulations, company policies, and casino operational standards.
- Build strong customer relationships through responsive service and professional support.
Field Service Technician
ARISTOCRAT GAMING
10.2023 - 06.2025
- Installed gaming machines, signage, and casino equipment for customers throughout assigned territories.
- Performed preventive maintenance, diagnostics, repairs, and upgrades on gaming equipment.
- Managed service calls while maintaining high customer satisfaction ratings.
- Coordinated with casino personnel and project teams to support successful installations.
- Maintained company vehicles, inventory, and required documentation.
Satellite Installation Technician
SATELLITE UNLIMITED INC.
04.2023 - 10.2023
- Installed residential communication systems and trained customers on equipment usage.
- Diagnosed and resolved technical issues while maintaining service quality standards.
- Coordinated installations, customer approvals, and project completion timelines.
- Consistently delivered excellent customer service and technical support.
Field Manager
DAVACO
02.2020 - 04.2023
- Managed field crews and technicians across multiple project locations.
- Directed scheduling, staffing, project execution, and quality assurance efforts.
- Trained and mentored newly hired employees on safety procedures, tools, schematics, and company standards.
- Served as primary liaison between clients, vendors, and field teams.
- Monitored performance metrics and customer satisfaction to ensure successful project outcomes.
- Maintained safety compliance while overseeing employee travel and job-site operations.
- Assigned personnel based on project complexity, skills, and business needs.
Installer
CHAMPION INSTALLS
11.2018 - 02.2020
- Performed fixture installations, planogram resets, merchandising projects, and equipment installations.
- Read technical drawings and specifications to ensure accurate project completion.
- Assisted with warehouse operations, logistics, and equipment handling.
- Maintained compliance with company safety and quality standards.
Pharmacy Consultant
HUMANA
08.2015 - 10.2018
- Provided customer support regarding prescriptions, insurance claims, and account management.
- Resolved complex customer concerns while maintaining exceptional service standards.
- Maintained detailed documentation and regulatory compliance.
- Collaborated with pharmacy teams to expedite urgent customer requests.
Education
Samuel W. Wolfson
Jacksonville, FLSkills
- Team Leadership & Development
- Casino Gaming Operations
- Slot Machine Installation & Support
- Project Management
- Employee Training & Mentoring
- Customer Relations
- Vendor Management
- Operational Compliance
- Scheduling & Workforce Coordination
- Troubleshooting & Diagnostics
- Safety Management
- Technical Documentation
- SAP & ERP Systems
- Microsoft Office Suite
Timeline
Field Service Technician
KONAMI GAMING, INC.
06.2025 - Current
Field Service Technician
ARISTOCRAT GAMING
10.2023 - 06.2025
Satellite Installation Technician
SATELLITE UNLIMITED INC.
04.2023 - 10.2023
Field Manager
DAVACO
02.2020 - 04.2023
Installer
CHAMPION INSTALLS
11.2018 - 02.2020
Pharmacy Consultant
HUMANA
08.2015 - 10.2018
Samuel W. Wolfson