Albert Feliu
Lilburn ,USA
Summary
Certified PMP and PMO leader with a background in enterprise program delivery, P&L tracking, and cross-functional team leadership. Manages complex technology initiatives, executive stakeholder relationships, and onshore/offshore teams to deliver ServiceNow, infrastructure, and compliance projects on schedule and within scope.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Program Management Office (PMO) Technical Senior Project Manager
ADP US Based Enterprise
Atlanta, GA
03.2023 - 10.2024
- Managed portfolio and program management duties for multiple projects as a senior project manager.
- Oversaw enterprise-wide project with Service Now, documenting and delivering over ten distinct business processes for implementation by September 2024, as directed by VP of End User Services/ADP (US Operations).
- Part of a twelve person US Based Program Management Office for the VICE PRESIDENT End User Management/Experience for ADP.
- Led task force to reconcile Cisco WEBEX Users enterprise-wide to a negotiated contractor number for license payments and monitoring, developing an effective methodology for justifying, allocating, and monitoring WEBEX Licenses, which was adopted by business leadership.
- This action will allow us going forward to reduce additional expenditure for WEBEX Licensing in the next fiscal years going forward (2024-27).
- Acted as project manager for the US implementation of ServiceNow in its IT operations, selected by the VP of IT Operations for End User Services. It had been used in a limited capacity in our European Operations, but our executive team wanted a full-scale US deployment done. I was selected as project manager for that effort and worked with the assigned program manager selected to make sure that implementation was completed prior to my departure in October of 2024.
- This deployment covered over 70,000 US-based end users as well as two US Based separate and distinct data centers that supported all US primary and contingency operations.
- Managed project team for allocation of 1000 professional Zoom Licenses for Sales, Legal, and Human Resources organizations in the US for 2023 and beyond, including development of an IT portal for application entry, tracking, and disposition.
- Project Archiver for all assigned project artifacts (Project Schedule, Project Financials and Project projections, Risk Management Logs and Amendments and all Change Management Requests, Dispositions and Final Actions) in MS ShareDrive dedicated in each project assigned.
- Modification of the current archiving and caching policy enterprise wide for over 78,000 associates to improve MS Outlook performance and network storage.
- Activation of Data Loss software for future policy implementation/medication of company IT global security policies and procedures.
- Intune Windows compliance for enterprise-wide security compliance.
- Automatic Patching for macOS for employee MAC workbook hardware.
- All projects focus on compliance and security implementation for enterprises implementation.
- Managed projects in various areas. Windows Outlook Archiving and Caching, Citrix Cloud Migration Hosting, MS Defender Data Loss, Intune Compliance, NetScaler Consolidation, Webex Licensing, Zoom Portal Implementation, Automatic Patching for MAC OS, Defender Agent-Anti-Virus.
US Based Enterprise Program Management Office PMO Employee Technical Project Manager
ABB WORLDWIDE
Atlanta, GA
10.2020 - 03.2023
- Managed portfolio and program management for multiple projects, ensuring alignment with organizational goals and timely delivery.
- Successfully implemented a 2-phased program: The complete replacement of ALL NETWORK COMPONENTS AND INFRASTRUCTURE to the US Business Unit & PMO for the implementation of a complete makeover of a $5 Million per Day $1.3 Billion (USD) Revenue Generating Warehouse for ABB Byhalia MS USA. Secondly, the SUCCESSFUL CONVERSION of a critical Enterprise-wide Oracle Database from version 8.43 to version 19. This database is mission critical for all transactions fulfilled in this distribution center for product reception and disbursement as well as revenue recognition.
- This facility imports finished products from manufacturing plants in Europe, Asia, and other parts of the United States of America to distribute to large distributors throughout the United States. This project assumed in mid-flight (Oct 2020) from a previous contract project manager - included replacement of the physical and wireless network, replacement of 180 digital cameras, data center servers, auxiliary power plant back up and critical software (MARC and Pivot) that is mission essential for the day-to-day operations of this facility.
- Led project team of over forty personnel across multiple locations. in excess of forty personnel predominately based in the US and external contractors and a project hardware & software capital budget of $2.25 million (USD).
- Selected as the project manager for the follow-on replacement effort to replace the software that conveyor system for three facilities two in the United States and one in Canada that support all of North, Central and South America.
- All Projects are tracked in IS Project Management Tool (IPPM), a Cloud PPM based on Planview Enterprise.
- Already received a six-month positive adjustment in compensation as a result of excellent results already achieved since being hired in October 2020.
- Successful completion of this large capital project allows for increased production for in-processing new product, inventory refreshment, and external shipping to large US Based clients up to an additional $1.0 MM per day or $250 MM per calendar year.
- Managed the project for relocating an executive business office in Zurich, Switzerland for ABB Mobility, a newly spun-off division from ABB Worldwide Headquarters.
- Project Archiver for all assigned project artifacts (Project Schedule, Project Financials and Project projections, Risk Management Logs and Amendments and all Change Management Requests, Dispositions and Final Actions in MS ShareDrive dedicated in each project assigned.
US Based Enterprise Program Management Office PMO/Technical Project Manager
UPS Worldwide
Atlanta, GA
11.2019 - 02.2020
- Managed portfolio and program management for multiple projects, ensuring alignment with strategic objectives as a senior project manager.
- Developed documentation and project plan for third-party software as a solution (SaaS) implementation, facilitating enterprise-wide project management review and tracking for senior-level executives.
- Created detailed process management documentation for mission-critical activities tracked by software, utilizing Bizagi Process Management Software to support successful implementation of Planview Enterprise One.
- Managed collection of project documents to ensure accessibility. for all assigned project artifacts (Project Schedule, Project Financials and Project projections, Risk Management Logs and Amendments and all Change Management Requests, Dispositions and Final Actions in MS ShareDrive dedicated in each project assigned.
US Based Enterprise Program Management Office PMO Employee Technical Project Manager
NEXIDIA INC DIVISION OF NICE
Atlanta, GA
12.2017 - 09.2019
- Developed business case for enterprise-wide automated system to secure network updates with minimal human intervention, reducing risk of unauthorized production network access.
- For example, it would provide that Microsoft Corp server updates automatically reach out to targeted servers, based on customer desire and readiness, to the entire network of servers to update. This process that would replace approximately 250 person-hours every six weeks or approximately $1.10 million (USD) in personnel overtime/cost in the network.
- Managed data center asset lifecycle using Service Now for clients in Atlanta, London, and Sydney, ensuring compliance and efficient resource allocation.
- This involves the extensive preplanning with the solutions architecture team, corporate network and infrastructure team, the client services management team with extensive reporting to both internal and external communications to the customer, status reporting, and result of completion for the upgrade.
- Provided biannual leadership tracking data to ensure entire customer base received the most current version of enterprise software, enhancing customer experience.
- Oversaw the monitoring, approval, and status reporting for the enterprise-wide process control request (PCR) initiative, including reviewing submissions for changes in the active production environment.
- My most significant achievement was the clearing out of over 242 previous requests that had not been properly documented as either completed, failed, or improperly implemented.
- The process is now totally within the executive control with a postmortem process implemented for enterprise-wide review and publication.
US Based Enterprise Program Management Office PM Sr Project Manager
Anthem Healthcare
Atlanta, GA
05.2017 - 07.2017
- Responsible for an enterprise-wide PC // Laptop replacement project for the first year (2017) of a mandatory three-year refresh effort (2017-2019). Oversaw the designated vendor Prosys Technology of Norcross GA to ensure timely delivery for meeting designated weekly, monthly and quarterly hardware refresh targets. In addition, I wrote the business case justification for two significant initiatives for the entire enterprise a passive file back-up solution for all 65,000+ employees // designated contractors and for the replacement for a wireless solution for significant cost saving under Anthem HealthCare Enterprise Transformation effort.
- Executed portfolio and program management tasks as senior project manager for multiple projects, ensuring alignment with organizational goals.
- Organized project archives, including schedules, financial records, risk management logs, and change management documents in MS ShareDrive for assigned projects.
US Based Enterprise Program Management Office PMO Sr Project Manager
Dell Shared Services
Atlanta, GA
05.2016 - 01.2017
- Oversaw portfolio and program management for multiple projects as senior project manager.
- Led enterprise-wide Microsoft Active Directory hardware migration for 34,000+ employees of Dell Services, preparing for a combined workforce of over 60,000 with NTT Data. Delivered project across six global data center sites (USA, UK, India), coordinating installation of over thirty pre-positioned domain controllers to establish a new domain for the merged company.
- Deployed a new VPN access system with enhanced firewall security for worldwide access for the combined company. Working with Cisco as the primary vendor and a worldwide team to achieve this aim for an early spring 2017 completion date.
- Archived all project artifacts, including project schedules, financials, risk management logs, amendments, and change management requests in dedicated MS ShareDrive for each assigned project.
US Based Enterprise Program Management Office PMO Senior Project Manager
CRICKET WIRELESS // AT&T WIRELESS
Atlanta, GA
08.2014 - 03.2015
- Managed portfolio and program for diverse projects, ensuring alignment with strategic objectives.
- Program managing an enterprise-wide program with company owned retail stores needing an infrastructure migration for 173 retail stores located throughout the entire United States. This program includes the new purchase and installation of store-based routers, upgrading telephony circuits, and the implementation of a proprietary cloud-based transaction-processing system.
- Archived all project artifacts (project schedule, project financials, project projections, risk management logs, amendments, change management requests, dispositions, and final actions) in dedicated MS ShareDrive for each assigned project, enhancing accessibility and compliance.
US Based Enterprise Program Management Office PMO Senior Program Manager
Voya Financial
Atlanta, GA
04.2014 - 06.2014
- Coordinated portfolio and program management for assigned projects as senior project manager.
- Managed corporate project management support for migration of 75 enterprise-wide applications, including MS Active Directory, MS FIM, and Microsoft Exchange, facilitating migration of over 20,000 individual accounts and 10,000 user accounts for new US corporate entity.
- Archived project artifacts, including project schedules, financials, risk management logs, and change management requests, in MS ShareDrive for all assigned projects.
US Based Enterprise Program Management Office PMO Senior Project Manager
EARTHLINK CORPORATE PMO
Atlanta, GA
05.2013 - 04.2014
- Managed portfolio and program management efforts for multiple projects as senior project manager.
- Provided project management support for five migrations within six months, successfully completing upgrades to MS Active Directory, MS FIM, Microsoft Exchange 2013, MS Lync 2013, and MS Office 2013, consolidating IT assets for 4,600 individual accounts and over 5,000 customer service accounts. This corporate initiative consolidated enterprise IT assets.
- Achieved an Outstanding Project Performance Audit designation for the command and control and implementation of the MS Active Directory Migration program as an IT contractor.
- Archived all project artifacts (project schedule, project financials, project projections, risk management logs, amendments, change management requests, dispositions, and final actions) in MS ShareDrive for each assigned project.
US Based Enterprise Senior Project Manager Program Management Office PMO
Verint Software
Atlanta, GA
12.2012 - 03.2013
- Executed end-to-end deployment of enterprise-class business process improvement software and hardware, enhancing back-office practices and enabling accurate forecasting of staff assignments based on projected workload.
- Managed archiving of project artifacts including project schedules, financials, projections, risk management logs, amendments, and change management requests in MS ShareDrive, ensuring accessibility and organization for all assigned projects.
- Led Verint Software implementation projects across contact center and workforce engagement platforms.
- Coordinated cross-functional teams through Agile delivery and release planning.
- Managed project scope, schedules, risks, and stakeholder communications.
US Based Enterprise Program Management Office PMO Senior Project Manager
AT&T ITO
Atlanta, GA
06.2012 - 12.2012
- Project Archiver for all assigned project artifacts (Project Schedule, Project Financials and Project projections, Risk Management Logs and Amendments and all Change Management Requests, Dispositions and Final Actions in MS ShareDrive dedicated in each project assigned.
- Led AT&T ITO project plans across scope, schedule, budget, and delivery.
- Coordinated AT&T ITO stakeholders, vendors, and technical teams through project cycles.
- Managed risk, issue, and dependency logs for AT&T ITO programs.
US Based Enterprise Program Management Office PMO Director Project Management/Infrastructure Assets
Rollins Corp
Atlanta, GA
08.2011 - 04.2012
- Oversaw portfolio and program management responsibilities for multiple projects as a senior project manager.
- Managed departmental and corporate projects in ITC Division of Rollins Corp, collaborating with VP of Technology on business case development, annual budgeting, asset resource allocation, and project implementation. Served as Prime Integrator for enterprise-wide data center move completed by 3rd quarter of 2012.
- Led discovery phase for data center migration involving over one hundred critical applications and two hundred servers, collaborating with Disaster Recovery vendor on project planning and control.
- Led three separate initiatives in asset management with audit responsibility, selected by the CIO of Rollins Corp and endorsed by the VP of Technology.
- Archived all project artifacts (project schedule, financials, projections, risk management logs, amendments, change management requests, dispositions, and final actions) in dedicated MS ShareDrive for assigned projects.
US Based Enterprise Program Management Office (PMO) Senior Project Manager
Rollins Corporation
Atlanta, GA
02.2011 - 08.2011
- Oversaw portfolio and program management for multiple projects as senior project manager.
- Field Services Office Hardware Replacement: Led the total project life cycle for a PC replacement / refresh program for a national deployment of over 2,241 PCs / 353 servers in over three hundred field offices throughout the US.
- Cell Phone / Wireless Device Upgrade: Transition of over 3,400 private/personal phone lines used for company business to company purchased/monitored phone lines/cell phones in a nationwide replacement effort with a National Cell Phone carrier for full voice, text, and data products.
- Archived all project artifacts (project schedule, project financials, project projections, risk management logs, amendments, change management requests, dispositions, final actions) in dedicated MS ShareDrive for each assigned project.
Senior Project Manager
BellSouth Telecommunications
Atlanta, GA
01.1995 - 01.2008
- The final project took place with the relocation of an entire call center in the Atlanta Metro area that was also approximately two hundred people. In addition to my responsibilities as a project manager, I was responsible for building the business case that supported this project. Having an MBA in finance allowed me to build the case quickly within the templates provided by corporate finance as well as the resources available by the department which at that time was consumer collections.
- Led departmental moves relocating approximately two hundred personnel seven floors, transitioning representatives from cubicles to senior directors in corner offices.
- Collaborated with the building services department to create plans for the new floor design and cable connections in utility rooms.
- Certifying over 150 applications and locations as Y2K ready in program office, achieving readiness with only 3 failures, none in my portfolio, enabling smooth operations by Jan 3, 2000.
- Completed major projects through self-directed study and certification in project management.
Education
Joint Masters Degrees - Telecommunications & Project Management
Keller Graduate School of Management
Oakbrook Terrace, ILMaster of Business Administration (MBA) - Finance
University of Hartford
West Hartford, CTBachelor of Science (BS) - Engineering Concentration
United States Air Force Academy
Colorado Springs, COSkills
- PMO, Project & Program Management
- Enterprise PMO leadership
- Enterprise initiatives leadership
- Change and Process Management
- Service Standards and Process Improvement
- Agile methodology expertise
- Project tracking tools
- P&L Management
- Contract Management
- Vendor Management
- Stakeholder Analysis
- Team Leadership
- Strategic Partnerships
- Internal and External Customer Relations
- Business development strategies
- Past Ten Organizations used MS Project for PM Management
Personal Information
- Title: BUSINESS PROFESSIONAL & INFORMATION TECHNOLOGY LEADER
- Nationality: US CITIZEN
Certification
- Project Management Professional Certification (PMP) Current Certificate #11596 Valid through December 2029 - Project Management Institute (PMI), Newton Square, PA.
- Program & Portfolio Management Certification (PPMC) PMLG Certified Atlanta GA
- Certified Project Manager Certification (CPM) PMLG Certified Boot Camp, Atlanta, GA
Former Employers:
Keller Graduate School of Management Online Instructor // Risk Management - 2009 2010; AFLAC - 1992 1995; Travelers Insurance FSD - 1994, DOD United States Air Force 1984-1989
Timeline
Program Management Office (PMO) Technical Senior Project Manager
ADP US Based Enterprise
03.2023 - 10.2024
US Based Enterprise Program Management Office PMO Employee Technical Project Manager
ABB WORLDWIDE
10.2020 - 03.2023
US Based Enterprise Program Management Office PMO/Technical Project Manager
UPS Worldwide
11.2019 - 02.2020
US Based Enterprise Program Management Office PMO Employee Technical Project Manager
NEXIDIA INC DIVISION OF NICE
12.2017 - 09.2019
US Based Enterprise Program Management Office PM Sr Project Manager
Anthem Healthcare
05.2017 - 07.2017
US Based Enterprise Program Management Office PMO Sr Project Manager
Dell Shared Services
05.2016 - 01.2017
US Based Enterprise Program Management Office PMO Senior Project Manager
CRICKET WIRELESS // AT&T WIRELESS
08.2014 - 03.2015
US Based Enterprise Program Management Office PMO Senior Program Manager
Voya Financial
04.2014 - 06.2014
US Based Enterprise Program Management Office PMO Senior Project Manager
EARTHLINK CORPORATE PMO
05.2013 - 04.2014
US Based Enterprise Senior Project Manager Program Management Office PMO
Verint Software
12.2012 - 03.2013
US Based Enterprise Program Management Office PMO Senior Project Manager
AT&T ITO
06.2012 - 12.2012
US Based Enterprise Program Management Office PMO Director Project Management/Infrastructure Assets
Rollins Corp
08.2011 - 04.2012
US Based Enterprise Program Management Office (PMO) Senior Project Manager
Rollins Corporation
02.2011 - 08.2011
Senior Project Manager
BellSouth Telecommunications
01.1995 - 01.2008
Joint Masters Degrees - Telecommunications & Project Management
Keller Graduate School of Management
Master of Business Administration (MBA) - Finance
University of Hartford
Bachelor of Science (BS) - Engineering Concentration
United States Air Force Academy