Albert Herr
El Paso
Summary
Dynamic professional with extensive experience at Vivint, excelling in security system installation and troubleshooting. Proven ability to lead teams and enhance customer satisfaction through effective communication and problem-solving. Recognized for achieving exceptional service scores while managing operations and ensuring regulatory compliance. Bilingual with strong project management skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Pro Technician
Vivint
El Paso
01.2017 - Current
- Drill holes for wiring in wall studs, joists, ceilings, floors, and other areas as required.
- Examine systems to locate problems such as loose connections or broken insulation.
- Feed cables through access holes, roof spaces, and cavity walls to reach fixture outlets, then position and terminate cables, wires and strapping.
- Inspect installation sites and study work orders, building plans, and installation manuals in order to determine materials requirements and installation procedures have been met.
- Install, maintain, or repair security systems, alarm devices, and related equipment, following blueprints of electrical layouts and building plans.
- Mount and fasten control panels, door and window contacts, sensors, and video cameras, and attach electrical and telephone wiring in order to connect components.
- Mount raceways and conduits, and fasten wires to wood framing, using staplers.
- Test and repair circuits and sensors, following wiring and system specifications.
- Test backup batteries, keypad programming, sirens, and all security features in order to ensure proper functioning, and to diagnose malfunctions.
- Keep informed of new products and developments.
- Request orders for replacement parts.
- Performs a variety of marginal duties not listed, to be determined and assigned as needed.
- Extensive travel is required for this position. All expenses are paid for or reimbursed by the company.
- Identifies, troubleshoots and resolves hardware, software, and basic network related problems encountered by end-users of the network.
- Has a basic understanding of IPV4 and how to assign a computer an IP address.
Lead Cook
Hooters
El Paso
03.2016 - 12.2016
- Duties of a cook consist of heavy cleaning and maintaining a well sanitized area.
- Scrubbing stainless steel equipment.
- Scrubbing floors.
- Washing dishes.
- Making sure kitchen followed under Health Inspector Regulations.
- Help w/Expo by making sure plates where run by Hooter Policy expectations.
- Assist Cook Manager in staff control.
- The cooks duties are also to prepare the specific orders given by the cashier.
- Cooking foods to their necessary temperatures.
- Preparing dishes as described for customer satisfaction.
- Reporting to the scheduled shift responsibly.
Assistant Manager
Western Refining
El Paso
12.2013 - 02.2015
- Accountable for managing others about 20-30 employees.
- Accountable for payroll and cash deposits at the end of the day.
- Develop tactics to improve the work flow at our specific location.
- Motivate my team to win at the end bonuses by cross-selling to every customer that enters the store.
- Devise and implement innovative marketing principles and promotional sales events for commercial projects to further support financial growth.
- Cash register, make sure that procedures are always followed and every cashier has a balanced register.
- Handle all types of transactions such as debit, checks, and cash.
- Was promoted within a month of working with the company.
- We tend to get secret shoppers every month to make sure customers get the correct customer service.
- I have gotten multiple surveys done and managed to pass each with exceptional scores and nothing but good comments.
Team Leader
Whataburger
El Paso
06.2012 - 11.2013
- Directed daily operations for our store location.
- Make sure employees arrived on time and find a cover for those who called in.
- Managed a staff of 35 total employees. In which I handled 15 which were the cashiers and drive thru crew.
- Develop weekly schedules for all of them, and review them with Management.
- Make sure all duties of all employers were met and handle check all transactions for the end of the day closing.
- Got recognized for outstanding customer service.
- Was offered a promotion within six months of working with the company.
- Received numerous amounts of good surveys.
- Complimented by customers on customer service, food preparation, and accuracy.
Education
High School Diploma - General Studies
Ysleta High School
El Paso, TX06.2012
Skills
- Microsoft Office
- Bilingual
- Cash handling
- Customer service
- Financial analysis
- scheduling
- cooking
- Inventory management
- Management skills
- Security system installation
- Troubleshooting circuits
- Electrical wiring
- Network configuration
- Problem solving
- Attention to detail
- Effective communication
- Team leadership
- Time management
- Regulatory compliance
- Deadline oriented
- Team Training
- Project management
- Maintenance and repairs
- Verbal and written communication
- Troubleshooting and Diagnostics
- Works Well Under Pressure
- Problem-solving
- Maintenance and repair
- Installation and repair
- Relationship building
- Hardware installation
- Workload management
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Professional
Timeline
Security Pro Technician
Vivint
01.2017 - Current
Lead Cook
Hooters
03.2016 - 12.2016
Assistant Manager
Western Refining
12.2013 - 02.2015
Team Leader
Whataburger
06.2012 - 11.2013
High School Diploma - General Studies
Ysleta High School