Albert Hosana
Burnsville,MN
Summary
Security Supervisor leading casino security teams across daily post assignments, staffing plans, and incident response. Coordinates Security staff, using established Crisis Intervention techniques, EMR support, and clear documentation while maintaining strong working relationships with Security and Casino Management. Has experience using EVOLV weapons detection system and event coverage experience to keep Amphitheater and Showroom operations aligned with department procedures.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Security Supervisor
SMSC Gaming Enterprise
Prior Lake, MN
06.2019 - 10.2025
- Supervised security operations, ensuring compliance with safety protocols and regulations.
- Conducted regular inspections of premises, identifying potential security risks and vulnerabilities.
- Collaborated with local law enforcement to coordinate emergency response strategies and communication.
- Monitored surveillance systems, ensuring real-time assessment of security situations and incidents.
- Managed a team of security personnel, providing training and guidance to enhance performance.
Field Training Officer
SMSC Gaming Enterprise
Prior Lake, MN
03.2017 - 06.2019
- Mentored new hires on company policies, procedures, and best practices for gaming operations.
- Conducted regular assessments to evaluate training effectiveness and identify areas for improvement.
- Collaborated with management to align training initiatives with organizational goals and compliance standards.
- Facilitated workshops focused on customer service excellence within gaming environments.
- Served as a positive role model for new officers, demonstrating professionalism, integrity, and commitment to public service at all times.
- Conducted regular assessments to gauge trainee competence in critical skills, adjusting training plans as needed to address gaps in knowledge or ability.
- Facilitated effective communication between trainees and senior staff for increased collaboration and teamwork in the field.
- Mentored new officers throughout their probationary period, offering guidance on best practices for successful career advancement within the department.
- Ensured proper documentation of all training activities to maintain compliance with department guidelines and accreditation standards.
- Provided ongoing feedback to trainees regarding their progress, identifying areas for improvement and recommending strategies for success.
Security Officer
SMSC Gaming Enterprise
Prior Lake, MN
01.2009 - 06.2019
- Conducted regular patrols to deter criminal activity and maintain order.
- Responded promptly to incidents, ensuring effective resolution and reporting.
- Trained junior security staff on protocols and emergency procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Education
High School Diploma -
Burnsville Senior High School
Burnsville, MN06-1999
Skills
- Crisis Intervention Training
- EMR
- Security procedures & policies
- EVOLV weapons detection system
- Staffing assignments
- Shift handoff documentation
- Security patrol planning
- Workplace investigations
- Visitor screening procedures
- Shift supervision
- Conflict de-escalation
- Event security coverage
- Incident documentation
- Team leadership
- Working and cooperating with other departments (Surveillance and various team members who are in management roles)
- Ability to properly analyze CCTV coverage
Certification
- Certified in Crisis Intervention Training.
- Certified EMR
Timeline
Security Supervisor
SMSC Gaming Enterprise
06.2019 - 10.2025
Field Training Officer
SMSC Gaming Enterprise
03.2017 - 06.2019
Security Officer
SMSC Gaming Enterprise
01.2009 - 06.2019
High School Diploma -
Burnsville Senior High School