Albert Jeffries Jr
Freeport,NY
Summary
Proven Automotive Technician with a track record of enhancing customer satisfaction and exceeding revenue targets at Mavis Tire. Specializes in engine repair and problem-solving, demonstrating a strong work ethic and relationship-building skills. Achieved significant improvements in quality assurance inspections, leveraging expertise in maintenance scheduling and NYS inspections. Knowledgeable automotive professional with background servicing both foreign and domestic vehicles. Experienced in servicing brakes, exhaust systems and engines for diverse makes and models. Frequently commended for work quality and speed.
Overview
16
16
years of professional experience
Work History
Automotive Technician
Firestone Complete Auto
01.2023 - Current
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Perform New York State Inspections Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles
Automotive Service Advisor
Mavis Tire
05.2016 - 12.2022
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
Automotive Technician
Goodyear Tire & Rubber
04.2008 - 05.2016
- Changed, rotated, and balanced tires on different types of vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Collaborated with service advisors to provide accurate repair estimates and ensure clear communication with customers.
- Used specialized tools to detect leaks in gas and refrigerant systems.
Education
High School Diploma -
Westbury High School,
Westbury, NY06.1981
Skills
- Strong Work Ethic
- Changing tires
- Engine repair
- Problem-Solving
- Relationship Building
- Quality assurance inspections
- Operating air compressors
- NYS Inspector
- Maintaining records
- Maintenance Scheduling
Timeline
Automotive Technician
Firestone Complete Auto
01.2023 - Current
Automotive Service Advisor
Mavis Tire
05.2016 - 12.2022
Automotive Technician
Goodyear Tire & Rubber
04.2008 - 05.2016
High School Diploma -
Westbury High School,