ALBERT J URSINI
Chicago,IL
Summary
Results-driven Operations Management Professional with extensive experience in sales, service, and property management. Skilled in driving performance, client satisfaction, employee training, quality assurance, revenue growth, and process improvement. Proven ability to enhance accountability and efficiency while managing fiscal responsibilities. Strengths include general management, strategic planning, program development, budgeting, and vendor relations.
Overview
26
26
years of professional experience
Work History
Property Manager
Slice of Paradise Properties
Fort Lauderdale, USA
10.2017 - Current
- Managed portfolio of vacation rental properties in Costa Rica, leading daily sales operations, account management, marketing, financial administration, maintenance, leasing, customer service, vendor relations, contract bids, projects, compliance budgets, accounts payable, and accounts receivable.
- Maintain each property in first-class condition including buildings and common areas. Consistently improve NOI on an annual basis on all properties managed.
- Oversaw all aspects of tenant relations, including pre-marketing, market analysis, rent collection, lease renewals, appraisals, pricing, vacation package advertising, contract execution, and move-in/out processes.
- Developed strategies to create competitive advantages and promote value-added offerings for higher occupancy.
- Coordinate and schedule all field staff and subcontractors. Monitor performance to ensure that work is performed to project standards.
- Planned, designed, and implemented promotional and PR campaigns to enhance brand identity and awareness, driving revenue growth and expanding customer base.
- Act as the primary liaison between accounts and internal partners to ensure strong service and response to customer needs.
- Maintain 80% booking rate year-round. 9x Airbnb Superhost with over 200 5-star reviews.
Real Estate Broker
Century 21
Chicago, USA
01.2015 - 01.2017
- Marketed and sold residential real estate in Chicago's Lincoln Park, overseeing entire sales process from marketing/advertising to closing, ensuring customer satisfaction throughout.
- Provided an exceptional home buying experience by preparing contracts and documentation, advising clients on general escrow and title procedures, and structuring deals in the best interests of clients.
- Built strong relationships with clientele, delivering exceptional service and personalized concierge support to create seamless real estate experiences.
- Recruited new business through lead generation strategies, innovative social media initiatives, networking, broker outreach, and creative marketing campaigns.
- Analyzed comparable properties and transactions to assist in determining offering and purchase price.
- Facilitated regular communication with attorneys, home inspectors, lenders, and title companies, to assure efficient closings.
General Manager/Executive Captain
Key West Island Fishing
Key West, USA
01.2014 - 01.2017
- Managed all operations of this fishing charter business specializing in big game fishing. Provided a unique, big game fishing experience to guests chartering the boat for half or full day excursions. Responsible for all financial activities including budgets, accounts payable, accounts receivable and payroll.
- Led a crew of 5 in educating customers on fishing techniques, equipment handling, and bait and tackle usage.
- Oversaw all aspects of safety of guests, including but not limited to ensuring all safety equipment was on board, in good working order and properly stored. Ensured navigational tools and equipment were in good working order.
- Communicated with other boaters to ensure safety when operating near other boats.
- Documented all records related to daily activities, fueling, and maintenance.
- Oversaw other crew responsibilities including catering and cleaning activities.
General Manager
Beatle Bar Nightclub
Jaco Beach, Costa Rica
01.2004 - 01.2011
- Managed one of the most popular clubs in Jaco, Costa Rica and the second most popular club in the country. Oversaw all aspects of club management activities, reviewed the books for accounts payable, accounts receivable and payroll, upkeep of the premises, and profitability of the club.
- Formulated operational strategies to ensure total quality guest satisfaction and to enhance repeat business.
- Conducted proactive troubleshooting of operational issues and developed creative solutions to enhance club performance.
- Significantly streamlined processes, consistently improving production, quality, and customer satisfaction.
- Analyzed daily and monthly financial reports to monitor profit and productivity, implementing cost-cutting measures to improve financial performance.
- Led marketing and public relations efforts to develop new business, cultivating relationships with key community leaders to expand partnerships and seize cross-marketing opportunities.
- Booked bands, managed the bar, bartenders, and wait staff, handled sales, and maintained club safety.
- Established licensing and safety standards for club operations.
Chief Engineer and Recording Mastering Engineer
Studiochicago
Chicago, USA
01.2000 - 01.2004
- Designed and built this studio overseeing all aspects of construction, cabling, and wiring of two studios and a mastering lab. Responsible for overseeing sound engineering staff and receptionists.
- Selected and installed audio equipment for two studios, ensuring optimal sound quality and functionality.
- Cultivated client relationships and ensured high standards in recording and mastering, contributing to repeat business and positive referrals.
- Trained and mentored engineers and interns in recording techniques and client service, enhancing team skillset and client satisfaction.
- Fostered relationships with well-known musicians, resulting in features in industry publications like Mix Magazine.
- Oversaw financial operations, including accounts payable and receivable, to maintain studio profitability.
Education
Associate of Arts Degree - Music/Recording
Loyola University & Columbia College
Chicago, ILSkills
- Lease Management
- Property Operations
- Property Maintenance
- Asset Management
- Financial Oversight
- Budgeting
- Cost Control
- Revenue Growth
- Forecasting
- Regulatory Compliance
- Vendor Relations
- Process Improvement
- Strategic Planning
- Administration
- Organizational Development
Hobbies and Interests
- Racing cars, 'Porsche Club of America'
- Member 'Autobahn Country Club' Joliet, IL
- Motorcycle and ATV enthusiast
Websites
Timeline
Property Manager
Slice of Paradise Properties
10.2017 - Current
Real Estate Broker
Century 21
01.2015 - 01.2017
General Manager/Executive Captain
Key West Island Fishing
01.2014 - 01.2017
General Manager
Beatle Bar Nightclub
01.2004 - 01.2011
Chief Engineer and Recording Mastering Engineer
Studiochicago
01.2000 - 01.2004
Associate of Arts Degree - Music/Recording
Loyola University & Columbia College