FAAGAO TUFELUANI
Anchorage
Summary
To obtain a position within a prominent company to utilize my skills and ability to get the job done. I also look forward to finding advancement opportunities within the company.
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Experienced Property Manager with a robust understanding of property operations and maintenance, including financial management, tenant relations, and regulatory compliance. Strong skills in fostering tenant relationships and negotiating lease agreements to achieve high occupancy rates. Demonstrated ability to implement strategic improvements in property management processes that contribute to operational efficiency and profitability. Adept at managing multiple properties while ensuring optimal client satisfaction.
Overview
12
12
years of professional experience
Work History
Property Manager
Redtail Residential
Anchorage
08.2025 - Current
- Managed tenant relations and addressed concerns promptly.
- Oversaw property maintenance and coordinated repairs effectively.
- Organized lease agreements and maintained accurate documentation.
- Trained junior staff on property management best practices.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Processed evictions when necessary in accordance with state laws and procedures.
Community Director
FPI Management
Anchorage
11.2024 - 07.2025
- Facilitated community engagement events to strengthen neighborhood connections.
- Coordinated volunteer programs to enhance community involvement and support initiatives.
- Developed and implemented outreach strategies to increase participation in local activities.
- Evaluated existing programs aimed at increasing access to affordable housing options throughout underserved areas.
- Assisted in the preparation and administration of affordable housing programs.
- Monitored program compliance with state and federal regulations related to affordable housing programs.
- Found affordable housing options for individuals and families.
- Collaborated with community organizations to develop strategies that increase access to affordable housing resources.
- Provided resources regarding housing options such as rental assistance programs or affordable housing opportunities.
- Provided guidance to applicants on the process of obtaining affordable housing.
- Served as a liaison between governmental agencies and other stakeholders involved in providing safe and affordable housing solutions.
- Assisted clients in locating appropriate affordable housing options based on their income and other criteria.
- Assisted clients in accessing community resources such as legal aid, housing, job training and medical care.
- Attended conferences and workshops on topics related to civil rights enforcement in the area of fair housing.
- Coordinated referrals to appropriate community resources such as housing, legal aid services.
- Assessed housing needs of low-income families and individuals.
- Identified potential housing options for homeless individuals or those at risk of becoming homeless.
- Collaborated with community partners to provide additional support services for clients' needs such as housing assistance or job training programs.
- Maintained current knowledge of local housing laws and regulations.
Cargo Agent
Northern Air Cargo
Anchorage
04.2024 - 11.2024
- Provided customer service in accordance with company policies and procedures.
- Assisted customers with cargo handling, loading, and unloading activities.
- Coordinated the movement of goods between terminals and ensured efficient delivery of cargo items.
- Inspected cargo to ensure compliance with safety regulations prior to loading or unloading.
Administrative Assistant
FPI Management
Anchorage
03.2023 - 11.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Airport Operations Agent
F&E Aircraft Maintenance and Engineering
Anchorage
08.2016 - 07.2017
- Complete customer forms and reports accurately as required as communication to customer Agents
- Provided excellent customer service to agents, vendors and team as required
- Keep records of all goods shipped, received and stored as well as enter shipping information in system as required
- Loading and unloading of cargo shipment as needed
- Provide safety and confidentiality of all pertinent information dealing with company and patient information
Ramp Lead Agent
F&E Ground Services LLC
Anchorage
08.2016 - 07.2017
Home Health Care Aide
D.S.H.S.
Anchorage
02.2014 - 06.2016
Education
High School Diploma -
Waianae High School
Waianae, Hawaii05-1999
Skills
- Dependable
- Fast Learner
- Team Player
- Works well independently
- Cargo shipment weighing
- Cargo unloading
- Cargo shipment inspections
- Efficient multitasking
- Accurate data entry
- Professionalism
- Time management abilities
- Property maintenance
- Lease management
- Customer relationship management
- Rental property marketing
- Effective communication
- Attention to detail
- Problem solving
- Team collaboration
- Unit vacancies
- Lease renewals
- Payment collection
- Property inspections
- Staff management
- Landscaping and grounds maintenance
- Maintenance scheduling
- Property management
- Eviction notices
- Rent collection
- Eviction procedures
- Administrative support
- Tenant relations
- Fair housing compliance
- Work order monitoring
- Lease administration
References
Available upon request
Timeline
Property Manager
Redtail Residential
08.2025 - Current
Community Director
FPI Management
11.2024 - 07.2025
Cargo Agent
Northern Air Cargo
04.2024 - 11.2024
Administrative Assistant
FPI Management
03.2023 - 11.2023
Airport Operations Agent
F&E Aircraft Maintenance and Engineering
08.2016 - 07.2017
Ramp Lead Agent
F&E Ground Services LLC
08.2016 - 07.2017
Home Health Care Aide
D.S.H.S.
02.2014 - 06.2016
High School Diploma -
Waianae High School