Albert Kane
Duryea,PA
Summary
Business-minded Network Administrator with 18 years of experience in supporting office environments. Determined and focused in managing network infrastructure and optimizing environment while reducing redundancy. Considered expert in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Dynamic team player when interfacing with other staff members, vendors and end-users.
Overview
10
10
years of professional experience
Work History
Desktop Support Network Administrator
SK Technology Group
11.2016 - Current
- Maintained network hardware and software and monitored network to support network availability to end users.
- Identified and immediately resolved issues with network devices.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Monitored system performance and responded to alerts.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Implemented and maintained virtual private networks.
Senior Desktop Support Technician
Genpact
08.2014 - 03.2016
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Associate of Applied Science - Computer Information Technology
Johnson College
Scranton, PA05-2006
Skills
- Backup and recovery
- Firewall configuration
- Hardware installation
- Network troubleshooting
- Software deployment
- System administration
- End-user training
- Virtualization technologies
- Interpersonal and written communication
- Experience with MS Office 365
- Troubleshooting and diagnosis
- Active directory
Timeline
Desktop Support Network Administrator
SK Technology Group
11.2016 - Current
Senior Desktop Support Technician
Genpact
08.2014 - 03.2016
Associate of Applied Science - Computer Information Technology
Johnson College
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