Ashley Swartwood
Duryea,PA
Summary
Driven Multi-Store Manager with a proven track record at H&R Block, enhancing property accuracy through innovative tracking methods and boosting revenue by targeting new markets. Excelled in customer retention and service management, while fostering teamwork and collaboration. Skilled in promotional planning and employee scheduling, achieving a high project success rate.
Overview
18
18
years of professional experience
Work History
Multi-Store Manager
H&r Block
11.2021 - 04.2024
- Reported issues to higher management with great detail.
- Raised property accuracy and accountability by creating new automated tracking method.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Laberor
Interstate Building Materials
01.2006 - 01.2014
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Helped with erecting scaffolding and ladders.
- Managed safe and efficient use of tools and equipment on construction sites.
- Monitored product quality to achieve superior quality reputation.
- Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages, and maximize productivity.
- Assisted in training new employees and implementing procedural changes.
Education
High School Diploma -
Pittston Area Senior High School
Pittston, PA06.1999
Skills
- Promotional planning
- Employee Scheduling
- Performance Analysis
- Brand Awareness
- Recruitment and hiring
- Customer Service Management
- Customer Retention
- Quality Assurance
- Inventory Management
- Self Motivation
- Teamwork and Collaboration
- Multitasking
Timeline
Multi-Store Manager
H&r Block
11.2021 - 04.2024
Laberor
Interstate Building Materials
01.2006 - 01.2014
High School Diploma -
Pittston Area Senior High School
Similar Profiles
FABRICIO BLANDINOFABRICIO BLANDINO
Seasonal - Certified Tax Specialist at H&R BlockSeasonal - Certified Tax Specialist at H&R Block
Titeonia TedderTiteonia Tedder
Tax Professional at H&R BlockTax Professional at H&R Block
Rohil SivakumarRohil Sivakumar
Senior Tax Analyst at H&r BlockSenior Tax Analyst at H&r Block
Santee ClarkSantee Clark
Client Retention Specialist at H&R BlockClient Retention Specialist at H&R Block
GEORGE GARCIAGEORGE GARCIA
Area Manager at The Black TuxArea Manager at The Black Tux