Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Aj Karali

Chapel Hill,NC

Summary

Friendly and detail-oriented with an extensive background in customer service and automotive. Highly driven and willing to learn and adapt to new and changing workplace environments. Adept at working effectively unsupervised and quick to learn new skills. I am looking to grow and advance my career & am open to new experiences outside the automotive industry.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Express Advisor

Michael jordan Nissan
Durham, NC
08.2023 - Current
  • Obtained both Express advisor and Service advisor certifications
  • Maintained above 900 CSI
  • Obtain customer and vehicle information
  • Advise clients on needed maintenance/repairs for vehicle
  • Build relationship with clients
  • Perform vehicle walk-arounds
  • Perform follow up calls
  • Quoting service prices

Valet

Crossroads infiniti apex
Apex, NC
08.2022 - 02.2023
  • Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth
  • Interacted with customers
  • Interacted and worked with service advisors/technicians
  • Test drove vehicles to assist with diagnosis

Aftercare Employee

St Mary Magdalene
Apex, NC
08.2021 - 06.2022
  • Helped oversee/assist with aftercare operations
  • Manage check in and check out process
  • Encouraged safe behavior among participants by setting clear boundaries and expectations
  • Provided emotional and practical support to children
  • Organized activities such as arts, crafts and sports for children in the aftercare program

Receptionist

Edge Aveda men
Chapel Hill, NC
08.2020 - 06.2021
  • Performed data entry tasks into various computer systems accurately and promptly (computer software skills)
  • Scheduled and confirmed appointments
  • Greeted visitors and provided them with assistance
  • Maintained a neat reception area by organizing materials and tidying up furniture

Education

Highschool diploma -

Woods Charter
Chapel Hill, NC
06-2020

Skills

  • Interpersonal communication
  • Organizational skills
  • Automotive knowledge
  • Diagnostic skill
  • Adaptability
  • Book-keeping/data logging
  • Computer literacy
  • Relationship Building
  • Client Engagement
  • Records Maintenance
  • Problem-solving abilities
  • Conflict Mediation

Certification

  • Express Advisor certification, Nissan
  • Service Advisor certification, Nissan
  • Basic Automotive Maintenance certification, Wake tech

Interests

Finance: Investing, budgeting, Option/Equities trading 

Data analytics: Market research, CSI breakdown (customer service index)

Automotive: Automotive rebuilds, Studying design theory

Boxing: Teaching/training new fighters, Growing disciplinary skills

Volunteering: Building homes for Habitat for Humanity, humanitarian efforts

Timeline

Express Advisor

Michael jordan Nissan
08.2023 - Current

Valet

Crossroads infiniti apex
08.2022 - 02.2023

Aftercare Employee

St Mary Magdalene
08.2021 - 06.2022

Receptionist

Edge Aveda men
08.2020 - 06.2021

Highschool diploma -

Woods Charter

Similar Profiles

CREATE PROFILE
Aj Karali