ALBERT KEMPER
Goshen,IN
Summary
Analytical Professional experienced in conflict resolution and communication. Delivered solutions to complex issues through reliable problem-solving and relationship-building skills. Focused on fostering team success and adapting to new challenges for positive outcomes.
Overview
1
1
Certification
4
4
years of post-secondary education
37
37
years of professional experience
Work History
Warranty Claim Rep
Forest River
Wakarusa, IN
01.2024 - Current
- Processed and analyzed customer claims, ensuring accuracy and attention to detail to facilitate timely resolutions.
- Utilized problem-solving techniques to effectively resolve complex customer issues, enhancing customer satisfaction.
- Maintained comprehensive records of customer communications to support effective follow-up and service.
- Communicated effectively both verbally and in writing when dealing with customers or colleagues.
Licensed Insurance Agent
American Senior Benefits
Elkhart, IN
01.2022 - 01.2024
- Delivered customer service by addressing inquiries, resolving complaints, and offering policy information to enhance client satisfaction.
- Analyzed clients' current insurance policies and suggested additions or other changes.
- Contacted prospective and current clients via telephone to provide quote and policy information.
- Engaged prospective and current clients via telephone to present quotes and policy information, fostering informed decision-making.
Sr. Member Solutions Specialist
Interra Credit Union
Goshen, IN
01.2021 - 01.2022
- Implemented strategies to enhance customer experience through additional resources and new products and services, resulting in increased member satisfaction.
- Delivered prompt and accurate responses to member inquiries regarding accounts and services, fostering trust and loyalty.
- Utilized strong problem-solving skills to resolve member issues efficiently and effectively.
- Maintained compliance with laws and policies in the secure handling of confidential information.
Logistics Manager
Kopf Logistics Group
Elkhart, IN
01.2018 - 01.2020
- Managed logistics operations, overseeing warehouse inventory and coordinating transportation of goods to ensure timely delivery.
- Managed resolution of customer issues effectively or complaints swiftly, enhancing customer satisfaction and loyalty.
- Trained and guided staff on logistics processes, improving team competency and operational knowledge.
- Resolved customer issues or complaints in a timely manner.
- Assisted in resolving disputes between customers, vendors, or other parties involved in the logistics process.
Driver/Manager
PackShip USA
Goshen, IN
01.2016 - 01.2018
- Maintained accurate records of driver logs, delivery schedules, and maintenance costs to ensure compliance and operational efficiency.
- Resolved conflicts between drivers and customers to enhance communication and improve service satisfaction.
- Resolved conflicts between drivers or between drivers and customers in a professional manner.
- Coordinated customer communications regarding deliveries, addressing inquiries promptly to strengthen relationships.
Private Investigator
Shelton Investigations
, IN
01.2006 - 01.2015
- Conducted surveillance operations to gather evidence in criminal and civil cases.
- Initiated contact with informants to gather critical intelligence on investigation targets.
- Performed skip tracing services to locate missing persons or assets using internet search engines and social media sites.
- Conducted skip tracing to successfully locate missing persons or assets through internet searches and social media.
- Maintained knowledge of current laws pertaining to private investigation practices.
- Executed surveillance operations to collect evidence for criminal and civil cases.
Real Estate Agent
A Progressive Realty
Elkhart, IN
01.2005 - 01.2007
- Enhanced communication skills by advising clients on property-related matters, fostering informed decision-making.
- Built strong relationships with clients, colleagues, and stakeholders, facilitating collaboration and trust in real estate transactions.
- Proficient in preparing detailed contracts and documents related to real estate transactions.
- Prepared detailed contracts and documents for real estate transactions, ensuring accuracy and compliance with regulations.
Appointed Missionary to Australia
The Association of Baptists for World Evangelism (ABWE)
Harrisburg, PA
01.2001 - 01.2003
- Established trust within community by engaging in selfless acts of service, fostering connections and support among residents.
- Cultivated strong interpersonal skills while collaborating with volunteers and local churches on mission projects, enhancing community outreach efforts.
- Fostered community trust by actively participating in local service initiatives.
- Built trust within community by sharing personal testimony and actively listening to others' experiences, encouraging open dialogue and mutual understanding.
- Gained knowledge of different cultures and religions through extensive travel abroad on mission trips.
Patrolman, Captain, Detective, Jail Officer, Merit Board, Case Manager II
Elkhart County Government
Goshen, IN
01.1994 - 01.2015
- Applied de-escalation tactics and other law enforcement techniques to effectively manage confrontational situations.
- Utilized a variety of law enforcement techniques including de-escalation tactics during confrontational situations.
- Investigated crimes by interviewing witnesses, gathering evidence, and writing reports.
- Formulated and implemented crime reduction strategies in collaboration with local government agencies, addressing specific neighborhood concerns.
- Interacted with diverse populations including youth, elderly, homeless individuals, and gang members while on patrol.
- Collaborated with other law enforcement agencies at the local, state, and federal level.
- Attended court hearings related to cases involving arrests made by self or other officers.
- Supervised public events to maintain order and enforce laws.
- Supervised law enforcement personnel to ensure effective operations. to maintain effective team performance., such as jail staff, officers and deputy sheriffs.
Patrolman
Goshen City Police Department
Goshen, IN
01.1991 - 01.1994
- Analyzed intelligence data from multiple sources to identify trends in criminal activity, informing targeted law enforcement efforts.
- Developed crime reduction strategies in collaboration with local government agencies, enhancing community safety in specific neighborhoods.
- Ensured public safety by maintaining order at events and protests.
- Participated in ongoing training sessions designed to improve overall knowledge of department policies and procedures.
6th Grade Teacher
New Prairie School Corp
New Carlisle, IN
01.1990 - 01.1991
- Cultivated strong relationships with parents and guardians through regular conferences and constructive feedback on student performance.
- Implemented small group instruction tailored to student needs and ability levels to enhance learning outcomes.
- Encouraged positive behavior management through effective classroom management techniques.
- Evaluated student progress with diverse assessment methods, including quizzes, tests, and projects, to inform instructional strategies.
Education
Bachelor of Arts - Elementary Education
Goshen College
Goshen, IN 08.1987 - 12.1989
Elementary Education
Bethel College
IN 08.1985 - 05.1987
Skills
- Claims management
- Self-motivation
- Claims resolution
- Insurance verification
- Document management
- Records administration
- Attention to detail
- Effective communication
- Verbal and written communication
- Scheduling appointments
- Directing callers
- Data entry proficiency
- De-escalation tactics
- Conflict resolution
- Problem solving
- Decision-making
- Self-motivation
- Team collaboration
- Conversation/Relationship Building
- Networking skills
- Office administration
- Time management
- Records upkeep
- Policy review
- Sales
- Networking skills
- Records upkeep
Position
Title: Patient Services Representative
Certification
- Insurance Claims in Trucking Industry through TIA.
- Licensed Insurance Agent in Indiana, Michigan and Texas
- Level 1 Insurance Fraud Certification through The North American Training Group.
- Field Training Officer with the Elkhart County Sheriff's Department where I trained new recruits. I was able to train numerous Merit and Reserve Deputies to do the job of a Patrolman which positively impacted the Sheriff's Department as well as the community.
- As a Real Estate Agent, I had over $750,000 in property sales during my first year.
- Served as Deacon and Treasurer in my church.
- Served 2 years as an appointed Missionary to Australia with Association of Baptists for World Evangelism (ABWE).
- Gained the ability to work in a group setting (Sheriff's Department Administration, Deacon, Teacher, Missionary) and as an individual (Patrolman, Detective, Treasurer, Investigator, Real Estate Agent and case manager).
- Achieved over $100,000 in collections during my first month as Sr. Member Solutions Specialist with Interra Credit Union.
Timeline
Warranty Claim Rep
Forest River
01.2024 - Current
Licensed Insurance Agent
American Senior Benefits
01.2022 - 01.2024
Sr. Member Solutions Specialist
Interra Credit Union
01.2021 - 01.2022
Logistics Manager
Kopf Logistics Group
01.2018 - 01.2020
Driver/Manager
PackShip USA
01.2016 - 01.2018
Private Investigator
Shelton Investigations
01.2006 - 01.2015
Real Estate Agent
A Progressive Realty
01.2005 - 01.2007
Appointed Missionary to Australia
The Association of Baptists for World Evangelism (ABWE)
01.2001 - 01.2003
Patrolman, Captain, Detective, Jail Officer, Merit Board, Case Manager II
Elkhart County Government
01.1994 - 01.2015
Patrolman
Goshen City Police Department
01.1991 - 01.1994
6th Grade Teacher
New Prairie School Corp
01.1990 - 01.1991
Bachelor of Arts - Elementary Education
Goshen College
08.1987 - 12.1989
Elementary Education
Bethel College
08.1985 - 05.1987