Summary
Overview
Work History
Education
Skills
Timeline
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ALBERT LEE PARKER III

Summary

Dynamic sales professional with a proven track record at Total Wine & More, excelling in customer engagement and achieving KPIs. Skilled in Microsoft Office Suite and verbal communication, I leverage problem-solving abilities to drive sales and enhance customer satisfaction, consistently exceeding performance metrics in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Supervisor and Spirits Expert

Total Wine & More
06.2023 - Current
  • Scheduled breaks and lunches to optimize workforce efficiency.
    Researched transactions and change orders for accuracy and compliance.
    Conducted safe counting procedures to ensure financial integrity.
  • Scheduled breaks and lunches to optimize workforce efficiency.
  • Researched transactions and change orders for accuracy and compliance.
  • Conducted safe counting procedures to ensure financial integrity.

Sales Associate

AT&T
12.2022 - 05.2023
  • Exceeded sales goals by building rapport with customers and generating referrals.
  • Assisted customers with Samsung devices, enhancing their experience and satisfaction.
  • Troubleshot devices for customers, leveraging problem-solving skills to resolve issues effectively.

Connected Home Expert

Asurion
09.2020 - 08.2022
  • Assisted customers in troubleshooting smart devices and resolving technical issues remotely.
  • Utilized problem-solving skills to resolve technical challenges, improving user experience across multiple platforms.
  • Processed customer claims to expedite resolution and enhance customer satisfaction.
  • Consistently met and exceeded performance metrics, contributing to overall team success.

Cashier Team Lead

Academy Sports & Outdoors
03.2019 - 09.2020
  • Led front end team to achieve and surpass credit card application goals, driving sales growth
  • Assisted customers in locating requested items quickly, enhancing shopping experience
  • Opened and closed the store, handling various operational duties.
  • Counted and verified cash in store's safe during daily closing, ensuring accurate financial reporting

Apple Specialist

Simply Mac
10.2018 - 03.2019
  • Assisted customers in identifying needs and developed tailored solutions to enhance satisfaction.
  • Troubleshoot and assess phones, laptops, and other devices.
  • Secured display units at start and end of shifts to ensure safety and organization.
  • Communicated effectively with technicians to ensure seamless service delivery and optimal customer experience.

Sales Consultant

Don McGill Toyota in Katy
06.2018 - 10.2018
  • Developed customer relationships to identify and provide tailored solutions that aligned with needs and lifestyle.
  • Increased traffic through effective management of internet leads and phone outreach.
  • Facilitated clear communication among team members to enhance collaboration and information sharing.

Sales Representative

T-Mobile
08.2015 - 05.2018
  • Promoted Sync Up Drives and Accessories to drive store performance
  • Increased store sales by optimizing merchandise placement
  • Applied sales techniques from previous roles to boost promotions
  • Managed key holder responsibilities, ensuring smooth store operations

Customer Service Representative

Comerica Bank
08.2014 - 08.2015
  • Connected clients with suitable credit card and home equity loan solutions, contributing to business expansion.
  • Built rapport with customers to recommend tailored solutions based on financial needs.
  • Assisted customers with account inquiries and transaction requests.
  • Resolved customer complaints and provided effective solutions.
  • Processed deposits, withdrawals, and loan applications accurately.

Sales Specialist

Best Buy
09.2009 - 08.2014
  • Achieved recognition as top performer in store through exceptional sales and service.
  • Developed expertise in tablets, cameras, and gaming products to enhance customer assistance.
  • Mastered product demonstrations and customer engagement strategies to improve sales interactions.

Everlasting Covenant Church
01.2009 - 02.2011
  • Acquired skills in audio engineering and operating switchboards

Education

Revenue Generation, Ticket Ops, CRM

Accelerated Sports Career Academy

Wharton County Jr. College

My Computer Career

Skills

  • Microsoft Office Suite
  • POS/RMS systems
  • Typing speed (45-50 WPM)
  • Verbal communication
  • Written communication
  • Ticketmaster Archtics
  • Salesforce

Timeline

Supervisor and Spirits Expert

Total Wine & More
06.2023 - Current

Sales Associate

AT&T
12.2022 - 05.2023

Connected Home Expert

Asurion
09.2020 - 08.2022

Cashier Team Lead

Academy Sports & Outdoors
03.2019 - 09.2020

Apple Specialist

Simply Mac
10.2018 - 03.2019

Sales Consultant

Don McGill Toyota in Katy
06.2018 - 10.2018

Sales Representative

T-Mobile
08.2015 - 05.2018

Customer Service Representative

Comerica Bank
08.2014 - 08.2015

Sales Specialist

Best Buy
09.2009 - 08.2014

Everlasting Covenant Church
01.2009 - 02.2011

Revenue Generation, Ticket Ops, CRM

Accelerated Sports Career Academy

Wharton County Jr. College

My Computer Career
ALBERT LEE PARKER III