Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Certification
Work Availability
Timeline
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Open To Work

Albert Liggins

Insurance Agent
North Las Vegas,NV

Work Preference

Job Search Status

Open to work

Desired Job Title

Licensed Insurance AgentLICENSED INSURANCE AGENTAGENCY COORDINATORMEDICARE RELATIONSHIP MANAGER IILICENSED INSURANCE AGENT

Work Type

Full Time

Location Preference

RemoteOn-Site
Location: North Las Vegas, NV, US
Open to relocation: Yes

Salary Range

$50000/yr - $200000/yr

Important To Me

Work-life balanceCareer advancementWork from home optionPaid time offHealthcare benefitsPaid sick leaveCompany CulturePersonal development programsTeam Building / Company RetreatsStock Options / Equity / Profit Sharing

Summary

  • Result Oriented, Customer Care Supervisor / Manager with experience in a fast-paced Call Center environment.
  • Proficient in diffusing escalations and handling irate customers
  • Expertise in performing data entry and maintaining accurate reports, spreadsheets with a typing speed of 40+ WPM.
  • Skilled in customer retention tactics
  • Proven ability working in a fast-paced, high-pressure environment while maintaining composure
  • Excellent verbal / written communication, selling, marketing and customer service skills.
  • Licensed Insurance Agent (Health, Life, Personal Lines) multiple States.
  • Consult with potential clients about the features of different insurance policies, and customize insurance programs to suit individual clients.
  • Analyze clients' current policies and financial situations to recommend suitable insurance solutions and suggest additions or changes to existing coverage.
  • Provide solutions They assist clients with the insurance claims process and handle policy sales and renewals.
  • Source, develop leads, prospect and continually network
  • Possess a competitive sales drive
  • Provide excellent customer service and maintain retention
  • Enrollment of Health and Life insurance policies
  • Consulting with Medicare-eligible consumers on healthcare plans and providing the best solution for their health and financial well-being.
  • Answering questions related to coverage and annual changes on healthcare plans, pharmacy networks and drug formularies.
  • Aiding customers with the enrollment process (sell)
  • Consulting with Medicare-eligible consumers on healthcare plans and providing the best solution for their health and financial well-being
  • . Answering questions related to coverage and annual changes on healthcare plans, pharmacy networks and drug formularies.
  • Established solid, ongoing relationships with businesses/policyholders
  • Secured appointments with business owners (leads provided) and individuals
  • Educated employers/employees about AFLAC products and Core Benefits
  • Serviced existing AFLAC accounts and policyholders
  • Abiding by insurance standards and regulations

Overview

21
21
years of professional experience
3
3
Certifications

Work History

Licensed Insurance Agent

TTEC
Las Vegas
08.2025 - 03.2026
  • Counseled prospects and policyholders on coverage limits, ensuring compliance with regulations.
  • Assisted clients in selecting suitable insurance policies tailored to individual needs.
  • Educated customers on various plans, highlighting coverage options and benefits.
  • Resolved inquiries efficiently, fostering positive relationships with clients.
  • Monitored clients' insurance coverages to adapt to changing needs.
  • Participated in team meetings to enhance best practices and service improvements.
  • Developed quotes based on risk assessments while upselling products to policyholders.

LICENSED INSURANCE AGENT

Wawanesa Insurance
Las Vegas
01.2024 - 02.2025
  • Developed personalized insurance plans tailored to client needs and preferences.
  • Educated clients on policy terms, conditions, and benefits effectively.
  • Provided expert guidance on insurance products and coverage options.
  • Collaborated with underwriters to assess risk and determine premiums.
  • Maintained accurate client records and policy documentation consistently.
  • Resolved client inquiries and concerns promptly to ensure satisfaction.
  • Counseled prospects and policyholders on coverage limits and regulations.

AGENCY COORDINATOR

Combined Insurance
Las Vegas
03.2022 - 01.2024
  • Developed standard operating procedures to enhance operational efficiency.
  • Promoted high customer satisfaction by resolving issues with friendly, knowledgeable service.
  • Responded promptly to customer inquiries via phone and email, maintaining professionalism.
  • Interfaced with external organizations to coordinate joint projects aligned with agency mission.
  • Engaged customers in conversation using effective interpersonal skills.
  • Maintained current knowledge through continuing education and advanced training opportunities.
  • Provided support and guidance to colleagues, fostering a collaborative work environment.

MEDICARE RELATIONSHIP MANAGER II

Health IQ
Las Vegas
06.2022 - 12.2022
  • Cultivated strong client relationships to drive customer loyalty and satisfaction.
  • Conducted needs assessments to determine health insurance requirements and preferences.
  • Educated clients on health insurance options and wellness programs.
  • Maintained accurate records of all client interactions in CRM system.
  • Evaluated customer feedback to identify areas for improvement in products and services.
  • Developed strategies for attracting new customers while retaining existing clientele.
  • Provided exceptional service by promptly responding to inquiries and resolving issues.
  • Built positive customer connections to support consistent sales growth.

LICENSED INSURANCE AGENT

Teletech UnitedHealth Care
Las Vegas
08.2021 - 06.2022
  • Developed personalized insurance plans tailored to client needs and preferences.
  • Educated clients on policy terms, conditions, and benefits to enhance understanding.
  • Resolved client inquiries and concerns promptly to ensure satisfaction.
  • Maintained accurate records of client information, including contact details and policy changes.
  • Provided expert guidance on insurance products and coverage options.
  • Assisted clients in completing policy applications and claims forms efficiently.
  • Ensured compliance with federal, state, and local laws regarding insurance practices.
  • Supported less experienced agents during onboarding by providing guidance and mentorship.

LICENSED INSURANCE AGENT

Everise
Las Vegas
10.2020 - 06.2021
  • Developed personalized insurance plans tailored to client needs and preferences.
  • Educated clients on policy terms, conditions, and benefits for informed decision-making.
  • Assisted clients in completing policy applications and claims forms efficiently.
  • Resolved client inquiries and concerns promptly to enhance satisfaction.
  • Maintained accurate records of client information, including contact details and policy changes.
  • Provided expert guidance on insurance products and coverage options consistently.
  • Ensured accurate documentation of client records and policies at all times.

BENEFITS COORDINATOR

AFLAC
Las Vegas
12.2019 - 10.2020
  • Managed employee benefits enrollment and communication processes effectively.
  • Developed training materials for staff on benefits policies and procedures.
  • Reviewed policy changes and communicated updates to employees clearly.
  • Discussed medical, dental, short-term and long-term benefit plans with new hires and eligible employees with status changes.
  • Participated in open enrollment activities including preparing materials, conducting presentations, answering questions, and distributing information packets.
  • Checked accuracy and completeness of benefits applications and documents.
  • Analyzed benefit trends and made recommendations to management on cost containment strategies.

PROMOTION COORDINATOR/ OWNER

Phantom Promotional Group
Las Vegas
11.2004 - 08.2020
  • Scheduled and organized events for business functions to maximize attendance.
  • Promoted events across multiple locations to increase visibility and engagement.
  • Managed team of 7 Street Team promoters
  • Coordinated all business processes to ensure seamless operations.

DRIVER

Transdev
Las Vegas
01.2015 - 12.2019
  • Drive a transit bus and transport ADA passengers to appointments around the Valley in a safe and courteous manner.
  • Provided essential transportation services for passengers with disabilities, ensuring accessibility and comfort.
  • Greeted passengers, ensured fare payment, and maintained safe environment for all riders.
  • Notified dispatch of incidents, accidents, and mechanical concerns to support operational safety.
  • Documented vehicle conditions and maintenance needs to enhance safety and reliability of service.

PBX OPERATOR

Golden Nugget
Las Vegas
09.2013 - 07.2014
  • Managed over 120 inbound calls daily, ensuring timely and accurate communication for guests and staff.
  • Delivered personalized guest services, including wake-up calls, message delivery, and long-distance assistance.
  • Coordinated message-taking and addressed various administrative requests to streamline operations.
  • Performed data entry tasks to support administrative functions.

CUSTOMER SERVICE/COLLECTIONS REPRESENTATIVE

Las Vegas properties.. ARSI
Las Vegas
12.2008 - 12.2009
  • Managed 80-100 daily calls in fast-paced call center, ensuring timely customer service and issue resolution.
  • Executed first-party collections in call center, effectively recovering outstanding payments while maintaining customer relationships.
  • Guided customers in maintaining accounts in good standing by providing tailored options and support.
  • Performed as Accounts Receivables agent in B2B telephone transactions.
  • Organized and directed office services, including budget and record preparation.

CUSTOMER SERVICE AGENT/CUSTOMER SERVICE MANAGER

Sitel Corp.
Las Vegas
03.2006 - 12.2007
  • Trained and developed team of 25-70 agents in customer service best practices, enhancing service delivery.
  • Troubleshot quality control by managing call metrics and ensuring high levels of customer satisfaction.
  • Handled trouble reports through computer terminals and customer interactions.
  • Evaluated key performance indicators to maintain operational excellence.
  • Analyzed test results to identify areas for improvement.
  • Led team for Verizon Wireless project, ensuring alignment with project goals.

Education

BACHELOR'S - BUSINESS MANAGEMENT

Western Governors University
Salt Lake City, UT
08-2025

ASSOCIATES - COMPUTERIZED BUSINESS ADMINISTRATION

Heritage College
Las Vegas, NV
12-2001

Skills

  • Licensed insurance agent status
  • Health insurance knowledge
  • Life insurance knowledge
  • Auto insurance knowledge
  • Property insurance expertise
  • Vision and dental insurance expertise
  • Insurance product expertise
  • Sales expertise
  • Customer retention strategies
  • Cross-promotion of products
  • Negotiation skills
  • Customer service excellence
  • Customer follow-up practices
  • Communication proficiency
  • Verbal communication skills
  • Written communication skills
  • Selling techniques
  • Marketing strategies
  • CRM software proficiency
  • Data entry accuracy
  • Report maintenance
  • Spreadsheet management
  • Typing speed 40 WPM
  • Analytical thinking
  • Problem solving
  • Results orientation
  • Multitasking abilities
  • Adaptability in fast-paced environments
  • Composure under pressure
  • Insurance expertise
  • Team building skills

Languages

English

Certification

Health Insurance - State of Nevada

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Licensed Insurance Agent

TTEC
08.2025 - 03.2026

LICENSED INSURANCE AGENT

Wawanesa Insurance
01.2024 - 02.2025

MEDICARE RELATIONSHIP MANAGER II

Health IQ
06.2022 - 12.2022

AGENCY COORDINATOR

Combined Insurance
03.2022 - 01.2024

LICENSED INSURANCE AGENT

Teletech UnitedHealth Care
08.2021 - 06.2022

LICENSED INSURANCE AGENT

Everise
10.2020 - 06.2021

BENEFITS COORDINATOR

AFLAC
12.2019 - 10.2020

DRIVER

Transdev
01.2015 - 12.2019

PBX OPERATOR

Golden Nugget
09.2013 - 07.2014

CUSTOMER SERVICE/COLLECTIONS REPRESENTATIVE

Las Vegas properties.. ARSI
12.2008 - 12.2009

CUSTOMER SERVICE AGENT/CUSTOMER SERVICE MANAGER

Sitel Corp.
03.2006 - 12.2007

PROMOTION COORDINATOR/ OWNER

Phantom Promotional Group
11.2004 - 08.2020

BACHELOR'S - BUSINESS MANAGEMENT

Western Governors University

ASSOCIATES - COMPUTERIZED BUSINESS ADMINISTRATION

Heritage College

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Albert LigginsInsurance Agent