Dana Singleton
Blythewood,SC
Summary
Detail-oriented insurance agent known for effective communication and problem-solving skills. Experienced in managing claims and promoting customer satisfaction. Eager to contribute expertise to enhance client experiences and support business goals.
Overview
1
1
Language
27
27
years of professional experience
Work History
Licensed Insurance Agent
Progressive Insurance
Cleveland, Ohio
01.2025 - Current
- Assisted clients in selecting appropriate insurance coverage options.
- Educated clients on policy features and benefits effectively.
- Provided excellent customer service and support throughout the claims process.
- Processed policy applications and renewals accurately and efficiently.
- Maintained up-to-date knowledge of insurance products and industry regulations.
- Utilized software systems to manage client information and documentation securely.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Negotiated contracts with providers to secure competitive rates for customers.
- Contacted underwriters and submitted forms to obtain binder coverage.
Customer Experience Champion II
Verizon Wireless
Basking Ridge, New Jersey
03.2000 - 01.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Education
High School Diploma -
Brookland Cayce High
Cayce, SC05-1991
Skills
- Licensed insurance agent
- Insurance product knowledge
- Claims management
- Regulatory compliance
- Policy writing
- Risk assessment
- Insurance CRM management
- Client consultation
- Property insurance
- Customer service
- Problem solving
- Effective communication
- Team collaboration
- Licensed insurance agent
Languages
English
Professional
Timeline
Licensed Insurance Agent
Progressive Insurance
01.2025 - Current
Customer Experience Champion II
Verizon Wireless
03.2000 - 01.2025
High School Diploma -
Brookland Cayce High