Albert Mallard
Wilmington,DE
Summary
Results-driven technician with extensive experience at Agilent Technologies, excelling in diagnostic testing and troubleshooting. Proven ability to enhance quality control processes and deliver exceptional technical support. Skilled in equipment maintenance and adept at problem-solving, ensuring reliability and customer satisfaction in all projects undertaken.
Overview
29
29
years of professional experience
Work History
LC Refurb Technician
Agilent Technolgies
Wilmington, DE
12.2013 - 08.2023
- Maintained detailed records of all refurbished products and parts used in the process.
- Diagnosed system problems by running diagnostic tests both remotely and in person.
- Identified areas where quality control procedures could be improved upon based on feedback from customers.
- Utilized advanced troubleshooting skills to resolve complex technical issues quickly and efficiently.
- Provided individualized instruction to field service personnel.
PC Support Technician
MEI Technologies
West Chester, PA
02.2004 - 11.2013
- Performed regular maintenance tasks such as disk clean-up, defragmentation, virus scans.
- Provided technical support to users on various PC systems and applications.
- Diagnosed and resolved system malfunctions or user errors.
- Installed and configured hardware, software, and peripherals such as printers, scanners, and monitors.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Managed inventory and supplies to ensure materials were available when needed.
- Conducted testing of software and systems to ensure quality and reliability.
Incircuit Test Board Technician
Hewlett Packard, HP
Avondale, PA
08.1994 - 10.2003
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Replaced defective components or parts as needed.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
Education
Associate of Science - Electrical, Electronics And Communications Engineering
DTTC
Newark, DE06-2008
Skills
- Diagnostic testing
- Troubleshooting techniques
- Equipment maintenance
- Quality control
- Inventory management
- Technical support
- Soldering skills
- System calibration
- Problem solving
- Power tools proficiency
- Electronics troubleshooting
- Customer service
Timeline
LC Refurb Technician
Agilent Technolgies
12.2013 - 08.2023
PC Support Technician
MEI Technologies
02.2004 - 11.2013
Incircuit Test Board Technician
Hewlett Packard, HP
08.1994 - 10.2003
Associate of Science - Electrical, Electronics And Communications Engineering
DTTC