Albert Marmolejos
Carteret,USA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
IT Support Associate
Technology Visionaries
Woodbridge, USA
12.2025 - Current
- Provide Level 1 technical support via phone, remote tools, and on-site troubleshooting
- Perform computer decommissioning including drive removal, secure data wiping, and asset preparation
- Troubleshoot Microsoft Office, Office 365 applications, Windows OS settings, and user configuration issues
- Manage user accounts including password resets, access troubleshooting, and MFA setup/reset assistance
- Support Microsoft Teams functionality including file syncing and collaboration troubleshooting
- Utilize Datto RMM for device monitoring, remote support, and maintenance tasks
- Document environments, credentials, and procedures using IT Glue
- Manage and resolve support requests through ConnectWise and Nilear MTX ticketing systems
- Diagnose hardware, network, and peripheral issues including routers, servers, and UPS devices
Lead Store Associate
Aldi
Edison, USA
02.2022 - 11.2025
- Opened and closed store operations while ensuring workflow efficiency
- Supervised associates and delegated daily operational tasks
- Maintained customer service standards and resolved customer concerns
- Assisted with training new employees and maintaining inventory organization
Education
Computer Systems Support Technician -
Lincoln Technical Institute
Iselin, NJSkills
- Cloud Computing
- Remote Access
- Remote User Support
- Ticketing Systems
- Datto RMM Monitoring and Support
- IT Glue Documentation
- Help Desk
- IT Support
- PC Troubleshooting
- Repairs
- Software Installations
- Configurations
- Microsoft Infrastructure
- Office 365 Administration
- IP Routing
- Network Protocols
- Microsoft Teams Support
- File Sync Troubleshooting
- Azure AD
- Asset management
- Remote assistance
- Process documentation
- Application installations
Timeline
IT Support Associate
Technology Visionaries
12.2025 - Current
Lead Store Associate
Aldi
02.2022 - 11.2025
Computer Systems Support Technician -
Lincoln Technical Institute