Albert Marti Jr
Kissimmee
Summary
Motivated and dedicated professional with a strong work ethic and a passion for learning and developing new skills. Thrives in fast-paced environments while maintaining excellent time management, organization, and multitasking abilities. Known for working efficiently both independently and as part of a team, with a proactive mindset and a commitment to productivity. Demonstrates strong customer service and problem-solving skills, consistently contributing to positive team performance and operational success. Ambitious and goal-oriented, currently pursuing a Bachelor’s degree in Business Administration and Management with plans to continue on to a Master’s degree.
Overview
3
3
years of professional experience
Work History
Service Valet
Central Florida Toyota
Orlando, FL
04.2025 - Current
- Provided excellent customer service by greeting and assisting clients upon arrival.
- Managed vehicle keys and organized parking lot to streamline operations.
- Ensured timely transportation of vehicles to service areas, enhancing workflow efficiency.
- Adapted quickly to changing priorities in a fast-paced automotive setting.
- Assisted in training new valets on operational procedures and customer interaction techniques.
- Assisted management in maintaining an organized work area, contributing to efficient daily operations within the valet department.
Service Advisor
Central Florida Toyota
Orlando, FL
09.2024 - 04.2025
- Assisted customers in understanding service options and vehicle maintenance needs.
- Coordinated service appointments to optimize workflow and enhance customer satisfaction.
- Communicated effectively with technicians to ensure accurate diagnosis and timely repairs.
- Provided detailed explanations of service recommendations and associated costs to clients.
- Maintained up-to-date knowledge of automotive products, services, and promotions available.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Service Valet
Central Florida Toyota
Orlando, FL
09.2023 - 09.2024
- Accelerated vehicle retrieval times through effective communication with team members and proper key management.
- Maintained cleanliness and organization of valet area, promoting a professional environment.
- Resolved potential conflicts or issues by employing effective problem-solving techniques and leveraging strong interpersonal skills when interacting with guests.
- Resolved customer complaints through calm, constructive communication.
Education
Bachelor of Science - Business Administration And Management
Valencia College
Orlando, FL08.2027
Associate of Arts - Business
Valencia College
Orlando, FL12.2025
Skills
- Strong work ethic
- Reliability and punctuality
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Multitasking proficiency
- Team collaboration
- Physical fitness
- Stress tolerance
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Service Valet
Central Florida Toyota
04.2025 - Current
Service Advisor
Central Florida Toyota
09.2024 - 04.2025
Service Valet
Central Florida Toyota
09.2023 - 09.2024
Bachelor of Science - Business Administration And Management
Valencia College
Associate of Arts - Business
Valencia College