Albert Martinez
Summary
IT Professional with a passion for troubleshooting, helping people through technology and ensuring that people are the beneficiaries of new technology, and continuous learning.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Help Desk Technician
Elite Flower Services
Miami, FL
11.2024 - Current
- Answer IT Service requests via phone, instant message, email, and in person
- Configure host devices' WLAN, LAN, and IP configuration, ensuring devices could communicate through different
VLANs - Replace hardware components on computers, laptops, scanners, and printers when needed
- Create scripts to automate password changes, inventory information, set up of computers, and every day items
- Speak to external providers regarding TV installations and third party software, including facilitating
a change over of local radios to a 4gLTE enabled PTT Radio in California and Miami locations - Create, run, and test network cable connections in different locations throughout the company
Lab Supervisor
Florida State University
Tallahassee, Florida
05.2023 - 05.2024
- Managed lab operations at FSU by ensuring equipment functionality and maintaining lab inventory
- Mentored Computer Science students with varying levels of experience, fostering their fundamental knowledge of the major
Education
Bachelor of Science - Computer Science
Florida State University
Tallahassee08-2024
Skills
- Beginner C
- Linux
- Bilingual (Native English speaker, Proficient in Spanish)
- Powershell
Certification
- Comptia Network+ - Certified July 2026
Timeline
Help Desk Technician
Elite Flower Services
11.2024 - Current
Lab Supervisor
Florida State University
05.2023 - 05.2024
Bachelor of Science - Computer Science
Florida State University