Albert McClain
Waterford Works,NJ
Summary
Results-driven professional with a strong background in project management and customer service. Successfully led cross-functional teams to achieve project deadlines while enhancing team morale and guest satisfaction through effective process implementation. Proven ability to adapt and thrive in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader
Target
Marlton, New Jersey
02.2021 - Current
- Directed a team of 5 or more members in daily operations, ensuring efficient workflow and goal achievement.
- Standardized workflows, increasing team productivity by an estimated 15–20%.
- Led cross-functional teams to deliver projects on time and within budget.
- Created effective communication channels, facilitating timely information exchange among team members and upper management.
- Implemented employee recognition programs, boosting morale and increasing retention by 12%.
- Monitored team performance, providing feedback to enhance productivity and maintain quality standards.
- Developed team skills through targeted coaching sessions, improving individual performance.
- Resolved complex guest complaints and coworker issues empathetically, improving satisfaction.
- Managed daily pick, pack, and ship operations, ensuring timely and accurate fulfillment of online orders, meeting strict delivery windows.
- Trained new team members on store procedures, product knowledge, and guest service standards.
Fulfillment Associate
Target
Marlton, New Jersey
11.2020 - 01.2021
- Processed an average of 80–120 customer orders per shift, with a 100% accuracy rate.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
- Supported inventory tracking efforts that reduced missing-item incidents by 15%.
Guest Service Representative
Target
Marlton, New Jersey
09.2020 - 11.2020
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Resolved guest issues on first contact 90%+ of the time through active listening and clear communication.
- Managed checkout processes efficiently, ensuring smooth transactions for guests.
Assistant Project Management
Target
Marlton, New Jersey
12.2019 - 05.2020
- Developed and maintained project plans, timelines, and budgets to enhance execution efficiency.
- Managed subcontractor relationships to ensure quality workmanship within deadlines and budgets.
- Organized project meetings, documented action items, and distributed comprehensive meeting notes.
- Provided administrative support through effective scheduling, document management, and expense tracking.
- Implemented a project status reporting system to improve visibility and facilitate decision-making.
- Achieved over 100% on-time delivery rate for project milestones by proactively resolving roadblocks.
General Merchandise Expert
Target
Marlton, New Jersey
09.2018 - 11.2019
- Executed daily and weekly workload plans to prioritize tasks and manage timelines independently.
- Analyzed department sales trends and inventory data, achieving 15% reduction in stockouts.
- Coordinated merchandise set-ups and seasonal transitions, ensuring adherence to visual merchandising strategies.
Education
Bachelor of Science - Business Management
Wilmington University
New Castle, DE08-2025
Skills
- Project management
- Team leadership
- Customer service
- Effective communication
- Microsoft Excel
- Adaptability and flexibility
- Active listening
- Problem-solving
- Critical thinking
- Organization and time management
Certification
Project Mangement
Timeline
Team Leader
Target
02.2021 - Current
Fulfillment Associate
Target
11.2020 - 01.2021
Guest Service Representative
Target
09.2020 - 11.2020
Assistant Project Management
Target
12.2019 - 05.2020
General Merchandise Expert
Target
09.2018 - 11.2019
Bachelor of Science - Business Management
Wilmington University