Albert Michalski
Saint Johns
Summary
Primary focus is delivering high quality experience to each and every person I serve-consumers, dealers and peers. Highly motivated and result-oriented customer care Team Leader with more than 25 years in the customer service industry. Experience in the financial services industry and a combination of strong analytical skills, business knowledge that I will positively contribute to a strong organization.
Overview
25
25
years of professional experience
Work History
Customer Care Consultant
Ally Bank
Jacksonviile, FL
07.2016 - Current
- Demonstrated a high level of urgency to problem-solve and handle a variety of, requests within established turnaround (TAT) times.
- Provided input for projects and processes that span multiple groups across Credit Bureau Operations to ensure quality of end-to-end procedures.
- Met or exceed all assigned operational, customer-experience metrics, and objectives on a consistent basis.
- Maintain a strong attention to detail by maintaining strict confidentiality with customer, employee, and company information.
Lawn and Garden Sales Associate
Home Depot
St Johns, Fl
01.2012 - Current
- Increased customer satisfaction by providing knowledgeable and friendly assistance in the lawn and garden department.
- Enhanced store reputation with excellent customer service, addressing concerns, and finding solutions for various gardening needs.
- Collaborated with team members to maintain a clean, organized, and well-stocked lawn and garden department.
- License: Forklift; Reach Truck;Order Picker
Plan Operations Analyst
ING-Aetna Financial Services
Hartford, CT
08.1998 - 07.2021
- Established services with agents on knowledge information with company's policies and state guidelines.
- Reviewed and processed customer contributions and reallocation transactions with specified time frames including monies fo new accounts, existing policies and surrendering carrier.
- Researched and resolved discrepancies relating to transaction processing.
- Delivered excellent customer service in a prompt and courteous manner to make sure company and departmental standards were met or exceeded.
Customer Service Representative
Lynx Services
Fort Myers, FL
03.2013 - 06.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed various types of personal insurance: Home and Car claims.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted in call monitoring to insure quality and service level agreements were met or exceeded.
New Business Associate
Lincoln Financial Group
Hartford, CT
07.2003 - 12.2008
- Ensured accuracy and compliance of all Term, Universal and Variable Life New Business processing.
- Researched,analyzed and resolved complex situations which required knowledge of company's products and processes.
- Communicated with internal and external customers such as field offices, underwriters and accounting to ensure all policies are issued within state guidelines correctly and within specified time frames.
New Business Specialist
ING
Hartford, CT
01.2001 - 01.2003
- Accurately issued all Term, Universal and Variable Life New Business policies within state guidelines.
- Approved and processed Regulation 60 paperwork for the state of New York on all Life transfer policies with time guidelines.
Education
Business Management - BA, Business Management
Central Connecticut State University
New Britain, CT05.1997
Skills
- Call Center Operations
- Staff Education and Training
- Complaint Resolution
- License: Forklift, Reach Truck, Order Picker
Languages
Polish
Professional Working
Timeline
Customer Care Consultant
Ally Bank
07.2016 - Current
Customer Service Representative
Lynx Services
03.2013 - 06.2016
Lawn and Garden Sales Associate
Home Depot
01.2012 - Current
New Business Associate
Lincoln Financial Group
07.2003 - 12.2008
New Business Specialist
ING
01.2001 - 01.2003
Plan Operations Analyst
ING-Aetna Financial Services
08.1998 - 07.2021
Business Management - BA, Business Management
Central Connecticut State University