Albert Morelli
Tucson,AZ
Summary
Professional hospitality worker with strong background in delivering exceptional dining experiences. Proven ability to work with teams to ensure efficient service and guest satisfaction. Skilled in multitasking, problem-solving, and adapting to changing environments. Known for reliability, strong communication skills, and positive attitude.
Overview
27
27
years of professional experience
Work History
Sales and Operations Associate
Homestead Parts
04.2013 - 07.2025
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Managed inventory levels efficiently, ensuring product availability and minimizing stock discrepancies.
- Implemented merchandising strategies that increased product visibility and promoted sales growth.
- Developed strong relationships with customers, fostering trust and repeat business through personalized service.
Server
El Charro Cafe
10.2005 - 05.2010
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed multiple tables efficiently during peak hours to optimize service flow.
- Trained and mentored new staff on menu knowledge and service standards.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Implemented upselling techniques to increase average check totals effectively.
Restaurant Server
Olive Garden
09.2003 - 10.2005
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Restaurant Server
Best Western Hotel
01.1999 - 09.2003
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Served food and beverages promptly with focused attention to customer needs.
Education
Associate of Applied Science - Addiction Counseling
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ12-2024
Skills
- Customer service excellence
- Customer order management
- Efficient organization
- Customer service
- Strong verbal communication
- Point of sale system management
- Consistent professional demeanor
- Dedicated work ethic
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales and Operations Associate
Homestead Parts
04.2013 - 07.2025
Server
El Charro Cafe
10.2005 - 05.2010
Restaurant Server
Olive Garden
09.2003 - 10.2005
Restaurant Server
Best Western Hotel
01.1999 - 09.2003
Associate of Applied Science - Addiction Counseling
Maricopa Community Colleges, Rio Salado Community College