Albert Mullen

Part time crew member at Burger King, running expo, cashiering, completing janitorial duties while also providing vast customer service to all patrons. My responsibilities were as follows:

• Prepared orders and cooked food to maintain service speed during peak shifts with measurable reduction in wait times.
• Maintained sanitation standards through routine cleaning, supporting consistent health inspection results.
• Assisted customers with order accuracy and payment processing, improving transaction efficiency during busy periods.
• Trained new crew on station tasks and safety procedures, shortening ramp-up time for new hires.
• Demonstrated strong customer service skills, ensuring a welcoming environment that led to improved customer
• Managed over 300 orders a day, including drive thru and lobby orders.

A seasonal position I held at the Maryland State Zoo fulfilling orders as an expo employee. My duties during my tenure were as follows:

• I prepared and served meals at the and efficiently maintained a steady service flow during peak periods.
• Maintained dining area cleanliness to meet food safety and hygiene standards.
• Managed cash and POS transactions accurately to reduce till discrepancies.
• Assisted in inventory checks to ensure adequate stock and timely restocking.
• Fostered a welcoming atmosphere by engaging with customers, enhancing their dining experience and building lasting relationships.
• Streamlined meal preparation processes, significantly improving service speed and consistency during peak hours.