Albert Olumese
Fullerton,CA
Summary
Driven and dedicated, I possess robust organizational abilities and am eager to contribute to team success. As a dependable candidate good at managing multiple priorities with a positive attitude, actively seek a full-time customer service role that offers professional challenges and growth opportunities. Leveraging interpersonal skills, excellent time management, and problem-solving abilities, with the aim to accomplish St. Jude Providence Medical Center's goals and objectives effectively.
Committed to promoting enduring customer satisfaction through the delivery of quality service and support. With years of experience as a security officer which entails direct daily interactions with people from diverse backgrounds, Skilled in customer service best practices and understand the related expectations.
Detail-oriented team player willing to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy makes me an asset to any team.
Overview
14
14
years of professional experience
Work History
Security Officer (Weekend 1st Shift Lead)
Cedar Sinai Hospital
10.2020 - Current
- Supervise Security Personnel: Directly oversee security officers, providing guidance and support for effective performance
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Manage Shift: Organize security coverage, assign duties, and ensure adequate staffing levels
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Patrol and Monitor: Conduct regular patrols, utilize security cameras and alarms to detect and respond to incidents
- Reduced incident response times observing efficient emergency procedures and collaborating with local law enforcement agencies.
- Emergency Response: Coordinate security responses during emergencies, ensuring safety and collaborating with other response teams
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Customer Service: Provide assistance and support to patients, visitors, and staff, addressing inquiries and concerns promptly
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Collaborate with Department Leadership: Liaise with other department leaders to address security concerns and align efforts with expectations
- Incident Reporting: Document all security incidents, accidents, and notable occurrences, maintaining accurate records for reference.
Security Officer
Cedar Sinai Medical Center
05.2019 - 10.2020
- Led weekend 1st shift in Emergency Department, ensuring adherence to post orders and directing teammates to priority areas as needed
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded promptly to code calls, assisting in deescalating violent situations and determining additional manpower requirements for resolution.
Post Commander
Onni Group
12.2016 - 04.2018
- Oversaw building and surrounding security operations
- Supervised and delegated tasks to team members
- Daily collaboration with building management and leadership to management expectation, scheduling.
- Participated in security breach investigations
- Oversaw and controlled building access, using MRI WorkSpeed
- Managed fob keys activation and deactivation, and monitored CCTV surveillance
- Handled front desk operations, fielded calls and handled phone systems by addressing inquiries, complaints, and concerns.
- Managed 20 calls and multiple email correspondence and data entry
- Prepared and submitted reports via Traktic software
Manager Marketing and Project Development Coordinator
Amalgamated Direct Services Ltd.
01.2010 - 02.2015
- Project Management: Led real estate development projects from conception to completion, overseeing site selection, feasibility analysis, design, construction, and property management
- Team Leadership: Provide direction to project teams, foster collaboration, and ensure high performance among architects, engineers, contractors, and other stakeholders
- Financial Management: Oversee project budgets, forecasts, and cost control measures, conducting financial analysis for project feasibility
- Risk Management: Identify and mitigate risks associated with projects, including insurance coverage, regulatory compliance, and legal issues
- Client Relationship Management: Build and maintain relationships with government agencies, community groups, organizations, and residents, addressing concerns and ensuring satisfaction
- Regulatory Compliance: Ensure compliance with laws, regulations, building codes and obtaining necessary permits and approvals
- Relationship Management: Cultivate and maintain strong relationships with clients, providing exceptional customer service and support throughout project lifecycle.
Education
Terrorism Liaison Officer Training
Joint Regional Intelligence Center
Whittier, CA06.2023
Advance Professional Certificate
International Association of Healthcare Security
Schaumburg, IL10.2019
GED -
American Career College
Los Angeles, CA06.2018
Security And Protective Services
California Bureau of Security & Investigative Serv
Sacramento, CA05.2016
Skills
- Empathetic
- Calm Under Pressure
- Flexible and Adaptable
- Dependable and Responsible
- Call Documentation
- Phone and Email Etiquette
- Interpersonal Communication
- Patient confidentiality
- Microsoft WORD
- Call Management
- Microsoft Excel
- Microsoft Outlook
- CS-Unify UKG
- Omnigo Report Exec
Education Certifications
- Joint Regional Intelligence Center: Terrorism Liaison Officer - 06/2023
- International Association of Healthcare Security & Safety (IAHSS) - Advanced Training Certification - 10/2019
- California Bureau of Security & Investigative Service (BSIS) Licensed Security Officer
- State of California; High School Equivalency Diploma Certificate - 06/2018
References
available on request
Timeline
Security Officer (Weekend 1st Shift Lead)
Cedar Sinai Hospital
10.2020 - Current
Security Officer
Cedar Sinai Medical Center
05.2019 - 10.2020
Post Commander
Onni Group
12.2016 - 04.2018
Manager Marketing and Project Development Coordinator
Amalgamated Direct Services Ltd.
01.2010 - 02.2015
Terrorism Liaison Officer Training
Joint Regional Intelligence Center
Advance Professional Certificate
International Association of Healthcare Security
GED -
American Career College
Security And Protective Services
California Bureau of Security & Investigative Serv
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