ALBERT OVANDO
Greenwood Village,CO
Summary
Personable Restaurant Manager monitors staff activities and coordinates workflows to support top-quality service. Oversees operations and proactively addresses challenges to help teams succeed.
Accomplished Operations Manager with strong record of business leadership and continuous improvement. Monitors performance and identifies issues to implement new technologies and optimize resources. Results-driven leader with skills in budget management and supply chain practices.
Overview
8
8
years of professional experience
Work History
Operations Manager
Mile High Food Equipment Supplies Inc
05.2023 - Current
- Implemented quality control systems that boosted overall product consistency and reliability.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Dining Room Manager
The Perfect Landing
11.2021 - 02.2023
- Motivated staff to perform at peak efficiency and quality.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Enhanced customer satisfaction by ensuring timely and efficient service in dining room.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Coordinated with other departments such as banquets and catering to ensure seamless event execution.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Restaurant General Manager
Yak and Yeti Restaurant and Event Center
05.2016 - 03.2020
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Facilitated regular safety training sessions for all team members to ensure safe working environment free from accidents or injuries.
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Motivated staff to perform at peak efficiency and quality.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
Skills
- Negotiation
- Problem-Solving
- Customer Retention
- Front of House Management
- Reliable and Responsible
- Customer Service
- Guest Relations
- Order Management
- Service Management
- Customer loyalty
- Customer-Oriented
- Customer Engagement
- Food Service Background
- Staff Management
Education And Skills
Denver University / BA Arts and Science, 06/79, 08/84, , Good Worker, fast learner, Multi Tasker
References
References on request
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Mile High Food Equipment Supplies Inc
05.2023 - Current
Dining Room Manager
The Perfect Landing
11.2021 - 02.2023
Restaurant General Manager
Yak and Yeti Restaurant and Event Center
05.2016 - 03.2020
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