Albert Velez Jr
Bronx,USA
Summary
Dynamic professional with a proven track record at New York Botanical Garden, excelling in customer service and team collaboration. Expert in ticketing systems and revenue management, I significantly enhance guest experiences and operational efficiency. Skilled in effective communication and possessing a strong work ethic, I drive project success and exceed employer expectations.
Overview
4
4
years of professional experience
Work History
Attendant
New York Botanical Garden
Bronx, NY
10.2024 - Current
- Provide guests with assistance and resolve any inquiries or issues
- Assist in growing membership numbers through direct sales and support
- Skilled in navigating and using the ticketing system for sales and customer service.
- Responsible for tracking and reporting the total revenue collected each day.
- Monitor garden events and activities to provide accurate information for guest visits and planning
- Work closely with team members to maintain a productive and efficient work environment.
Customer Service
Mount Sinai Parking Garage
05.2023 - Current
- Managed end-of-day revenue reconciliation and transaction reporting
- Issued and managed customer service tickets related to transaction follow-up.
- "Provided tailored support and assistance to hospital personnel, ensuring smooth operations and patient satisfaction.
Assistant
Jlo Home Improvment and contracting
Bronx, USA
04.2021 - 08.2021
- Supported home renovation projects by setting up and operating tools for metal frame repairs and installation of steel windows, gates, and fences.
- Managed client engagements, including project planning, resource allocation, and progress tracking
Education
bachelors Degree -
John Jay College of Criminal Justice
New York, NY11.2024
Associate Degree - Criminal Justice
Bronx community College
Bronx, NY12.2022
Skills
- Effective Team Player
- Effective Communicator
- Strong work ethic
- Ticketing
Languages
- English
- Spanish
Timeline
Attendant
New York Botanical Garden
10.2024 - Current
Customer Service
Mount Sinai Parking Garage
05.2023 - Current
Assistant
Jlo Home Improvment and contracting
04.2021 - 08.2021
bachelors Degree -
John Jay College of Criminal Justice
Associate Degree - Criminal Justice
Bronx community College