Albert Washington
Summary
Results-driven Operations Manager with 15+ years of leadership experience overseeing high-volume operations, managing cross-functional teams, and improving operational efficiency. Proven expertise in staff development, process improvement, regulatory compliance, payroll administration, customer service, and equipment maintenance. Skilled at streamlining workflows, implementing effective operational strategies, and maintaining high standards of safety, quality, and performance. Recognized for strong leadership, problem-solving abilities, and a consistent track record of enhancing team productivity and delivering exceptional operational results. Experienced with project management, process optimization, and strategic planning. Utilizes analytical thinking and effective communication to enhance organizational performance. Track record of implementing innovative solutions and leading teams to achieve operational success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Operations
BioMat USA, D.b.a. Grifols’ Freedom Plasma
Greenwood, SC
08.2021 - Current
- Ensured full compliance with all federal, state, local, and organizational regulations governing product quality, donor and employee safety, and daily operational standards.
- Collaborated closely with the Center Manager to drive continuous process improvement initiatives and implement corrective actions resulting from audits, inspections, and operational assessments.
- Prepared and delivered detailed operational reports to senior leadership, analyzing key performance metrics, identifying operational challenges, and recommending strategies to improve efficiency and performance.
- Maintained certifications and demonstrated cross-functional expertise in Medical History screening, Phlebotomy, Sample Processing, and Operational Management while supporting overall center performance.
- Trained, mentored, and developed staff through hands-on instruction, process demonstrations, coaching, and ongoing performance feedback to enhance operational excellence and employee growth.
- Led talent management efforts, including recruiting, interviewing, hiring, onboarding, evaluating, and coaching both frontline employees and management personnel.
- Fostered a collaborative, high-performing team environment by promoting effective communication, proactively resolving workplace conflicts, and administering timely performance management and disciplinary actions when appropriate.
- Performed maintenance, troubleshooting, and repair of NexSys PCS machines at the Columbia center while providing technical support and operational assistance to additional centers as needed.
Traveling Plasma Center Manager
Biolife Plasma Services
05.2012 - 08.2021
- Directed daily operations across multiple plasma collection centers, ensuring consistent adherence to corporate standards, donor safety protocols, and regulatory compliance requirements.
- Provided hands-on operational leadership for centers requiring performance stabilization, interim management coverage, or turnaround support during leadership transitions.
- Conducted root-cause analyses and implemented targeted corrective action plans to resolve audit findings, compliance concerns, and operational inefficiencies.
- Led cross-functional training initiatives in phlebotomy, donor screening, and sample processing to strengthen workforce flexibility and maintain operational continuity across centers.
- Enhanced donor satisfaction and retention by standardizing service quality, improving communication practices, and optimizing wait-time management processes.
- Mentored and coached center leadership teams to improve accountability, strengthen team performance, and achieve operational KPI targets.
- Troubleshot, repaired, and maintained PCS/NexSys equipment, minimizing downtime and supporting uninterrupted center operations.
- Supported new center launches through operational setup, staff onboarding and training, compliance preparation, and implementation of company procedures and regulatory standards.
Senior Operations Manager
Broad River Retail D.b.a Ashley HomeStore
Rock Hill, SC
10.2010 - 05.2012
- Streamlined operational processes to enhance efficiency across multiple departments.
- Led cross-functional teams to implement strategic initiatives and improve service delivery.
- Developed training programs for staff, fostering skill enhancement and career growth.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Managed inventory systems to optimize stock levels and reduce waste across operations.
- Established quality control measures ensuring compliance with industry standards and regulations.
- Coordinated logistics strategies, improving delivery times and customer satisfaction rates.
- Oversaw workforce management planning, volume predictions and capacity planning.
Education
Bachelor of Science - Business Administration
University of South Carolina
Columbia06-2012
High School Diploma -
Dreher High School
05-2005
Skills
- Marketing Strategy & Campaign Planning
- Digital Marketing (SEO, SEM, PPC, Email & Social Media Marketing)
- Marketing Operations & Automation
- CRM Management & Lead Nurturing (HubSpot, Salesforce, Marketo)
- Content Development & Brand Strategy
- Data Analytics, KPI Tracking & Performance Reporting
- Conversion Rate Optimization & A/B Testing
- Cross-Functional Team Leadership
- Operational Process Improvement
- Budget Management & Forecasting
- Regulatory Compliance & Quality Assurance
- Talent Development, Training & Coaching
- Operational Reporting & Performance Analysis
- Technical Troubleshooting & Equipment Maintenance
Certification
- NexSys PCS Technician Certification – Haemonetics (November 2021 – Present)
- CPR/AED Certified (August 2020 – Present)
- OSHA Compliance Training
- CGMP Training & Certification
- Google Analytics Certification
- HubSpot Marketing Software Certification
Timeline
Director of Operations
BioMat USA, D.b.a. Grifols’ Freedom Plasma
08.2021 - Current
Traveling Plasma Center Manager
Biolife Plasma Services
05.2012 - 08.2021
Senior Operations Manager
Broad River Retail D.b.a Ashley HomeStore
10.2010 - 05.2012
Bachelor of Science - Business Administration
University of South Carolina
High School Diploma -
Dreher High School