Albert Williams
Mascoutah,United States
Summary
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
6
6
years of professional experience
Work History
Manager
O’Fallon Sports Park
02.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Sales Associate
Smoothie King
07.2022 - 12.2023
- At Smoothie King I was a shift leader
- As shift leader I was responsible for everything that happened during the shift
- This includes smoothies, the cash register, helping guests with the menu, cleaning the store, and assisting fellow employees with whatever they did not know
- While at Smoothie King I was named employee of the month, and also won a Halloween costume contest
- This job taught me how to work well with a variety of different people
Sales Associate
H&M
08.2021 - 11.2021
- At H&M I worked as a cashier
- However, I was also responsible for taking care of the store and restocking clothing
- A big part of the job was helping customers put together outfits
- This helped me to sharpened my social skills
Sales Associate
H&M
06.2021 - 08.2021
- At H&M I worked as a cashier
- However, I was also responsible for taking care of the store and restocking clothing
- A big part of the job was helping customers put together outfits
- This helped me to sharpened my social skills
Videographer
Bradley University Soccer Team
03.2019 - 10.2020
- I worked as the soccer teams videographer
- I was responsible for setting up the camera equipment and recording the games so that the footage could be used for their film sessions
- I got to travel with the team for every game
Education
Mass Communications
Bradley University
Peoria, ILMass Communications
Southern University
Baton Rouge, LAHigh school diploma -
Mascoutah High School
Mascoutah, IL05.2018
Skills
- Microsoft 365
- Word
- Excel
- PowerPoint
- Adobe Premier Pro
- Photoshop
Timeline
Manager
O’Fallon Sports Park
02.2024 - Current
Sales Associate
Smoothie King
07.2022 - 12.2023
Sales Associate
H&M
08.2021 - 11.2021
Sales Associate
H&M
06.2021 - 08.2021
Videographer
Bradley University Soccer Team
03.2019 - 10.2020
Mass Communications
Bradley University
Mass Communications
Southern University
High school diploma -
Mascoutah High School
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