Alberta Dunaville
Columbus,OH
Summary
Motivated professional with a proven track record of embracing challenges and delivering results. Demonstrates strong work ethic and adaptability in dynamic environments. Exceptional interpersonal skills facilitate effective collaboration and communication. Quick learner with ability to master new skills independently.
Overview
34
34
years of professional experience
Work History
Substitute Teacher
Columbus City Schools
Columbus, Ohio
09.2023 - Current
- As a thorough facilitator, I follow regular teachers' lesson plans and assign activities to grades 6 through 12.
- My duties include delivering lessons, managing classroom activities, and ensuring students stay engaged and on track with their learning objectives.
Administrator/ Yard Control
United Parcel Services
Columbus, Ohio
04.2018 - 07.2023
- Provided administrative support in a fast-paced environment and responded to inbound and outbound communications (50-plus calls per day).
- Management and coordinated yard control of incoming and outgoing traffic.
- Provided excellent customer service, addressed inquiries, and resolved issues.
Clerical/Inventory Control
DHL Logistics
Groveport, Ohio
11.2017 - 04.2018
- Coordinated auditing, inventory control, cycle counting, and receiving processes.
- My responsibilities included conducting audits, managing inventory levels, supervising cycle counts, ensuring safe forklift operations, and coordinating the receipt of goods.
- I effectively managed these tasks by ensuring smooth and efficient operations across all divisions.
Temp Services Agent
Dawson /Select Group/Staff mark
Columbus, Ohio
11.2015 - 11.2017
- Provided customer service duties in the Contact US call center for Dawson.
- I worked as an academic ESL assessor in the testing laboratory at the American Institute for Select Group.
- Managed and coordinated an audit at Kings Dale Cemetery and worked as an order selector at XPO for Staff Mark.
Property Management
Ebner Properties
Columbus, Ohio
03.2015 - 10.2015
- Overseed daily operations and tenant relations, managed leasing and marketing efforts, handled rent collection and financial management, coordinated maintenance and repairs, ensured legal compliance, and responded to emergencies.
- My role involved maintaining positive tenant relationships, optimizing property performance, and ensuring smooth and efficient property operations.
Substitute Teacher
Reynoldsburg School District
Reynoldsburg, Ohio
09.2014 - 11.2014
- Licensed Facilitator responsible for managing classroom activities for 7th and 8th-grade physics classes.
- Duties include developing lesson plans, delivering engaging and interactive lessons, assessing student performance, providing individualized support, and maintaining a positive and productive classroom environment.
Relationship Specialist
Huntington Bank
Columbus, Ohio
10.2010 - 06.2014
- Provided consultancy and advisory services in the sales division's call center.
- Consistently exceeded sales goals, managed clients' projects, and demonstrated expertise in meeting underwriting conditions.
- Recognized by the CEO for outstanding sales generation, exceptional customer service, and strong relationship-building skills.
Remote Loan Officer
Union Savings Bank
Columbus, Ohio
06.2009 - 10.2010
- Consultant and advisor in the field, networked with business partners across the city.
CEO/founder
Quick and Easy Loans.com & Company, LLC
Galena, Ohio
08.2005 - 10.2010
- Pioneered innovative remote operations in commercial and business lending.
- Collaborated with secondary market financial providers to secure loan transfers and manage overall operations.
Sr. Mortgage Consultant
Chase Home Finance
Worthington, Ohio
09.1997 - 08.2005
- Provided consultation and retention services to clients in a call center.
- Developed mutually beneficial opportunities.
- Demonstrated excellence in loan origination, underwriting, processing, and closing guidelines.
- Recognized as a top producer and provider of exceptional customer service.
Investigator
Franklin County Department of Human Services
Columbus, Ohio
07.1991 - 09.1997
- A leading investigator on the team, specializing in welfare fraud investigations within the accounts payable division.
Education
Ph.D. - Organizational Development and Leadership, Innovation and Entrepreneurship
University of Arizona Global Campus
San Diego, California05.2025
MBA - Organizational Development & Leadership
Ashford University
San Diego, California04.2020
Bachelor of Science - Organizational Management
Wilberforce University
Wilberforce, Ohio06.2000
Associate of Technical Studies - Accounting
Columbus State Community College
Columbus, Ohio06.1997
Skills
- Project management and organizational analysis
- Change management
- Team leadership
- Process improvement
- Customer service
- Effective communication
Affiliations
- Golden Key International Honor Society at Ashford University
- Golden Key International Honor Society at University of Arizona Global Campus
References
References upon request
Mobile
614-743-7356, True
Timeline
Substitute Teacher
Columbus City Schools
09.2023 - Current
Administrator/ Yard Control
United Parcel Services
04.2018 - 07.2023
Clerical/Inventory Control
DHL Logistics
11.2017 - 04.2018
Temp Services Agent
Dawson /Select Group/Staff mark
11.2015 - 11.2017
Property Management
Ebner Properties
03.2015 - 10.2015
Substitute Teacher
Reynoldsburg School District
09.2014 - 11.2014
Relationship Specialist
Huntington Bank
10.2010 - 06.2014
Remote Loan Officer
Union Savings Bank
06.2009 - 10.2010
CEO/founder
Quick and Easy Loans.com & Company, LLC
08.2005 - 10.2010
Sr. Mortgage Consultant
Chase Home Finance
09.1997 - 08.2005
Investigator
Franklin County Department of Human Services
07.1991 - 09.1997
Ph.D. - Organizational Development and Leadership, Innovation and Entrepreneurship
University of Arizona Global Campus
MBA - Organizational Development & Leadership
Ashford University
Bachelor of Science - Organizational Management
Wilberforce University
Associate of Technical Studies - Accounting
Columbus State Community College
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