Alberta Ellis
Harker Heights,TX
Summary
Dedicated professional known for strong leadership in operations management and customer service. Skilled in team development and process improvement, ready to leverage expertise to optimize operational efficiency and enhance service delivery.
Overview
29
29
years of professional experience
Work History
Station Manager
United States Post Office
Fresno, CA
04.2015 - 10.2018
- Oversaw daily operations, ensuring timely processing and delivery of mail and packages.
- Managed staff schedules, optimizing workforce efficiency and service levels.
- Implemented safety protocols, maintaining compliance with federal regulations and reducing workplace incidents.
- Enhanced customer service by training employees on best practices for handling inquiries and complaints.
Postmaster
United States Post Office
Novato, CA
05.2014 - 03.2015
- Assisted customers in determining proper postal service to align with individual needs.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
Postmaster
United States Post Office
Sonora, CA
02.2012 - 04.2014
- Monitored performance metrics to maintain compliance with federal regulations and service standards.
- Coordinated with local businesses to promote postal services and strengthen community relations.
- Resolved customer inquiries and complaints effectively, fostering positive relationships with the public.
- Managed inventory control systems to streamline supply management for operational needs.
Postmaster
United States Post Office
Las Vegas, NM
05.2005 - 01.2012
- Supervised daily operations to ensure timely mail delivery and customer service excellence.
- Implemented process improvements to enhance efficiency in sorting and distribution workflows.
- Trained and mentored staff on policies, procedures, and best practices for postal services.
- Developed strategic initiatives to optimize resource allocation and reduce operational costs.
Customer Service Supervisor
United States Post Office
Las Vegas, NM
12.2004 - 04.2005
- Supervised daily operations of customer service team, ensuring adherence to postal service standards.
- Trained and mentored staff on effective communication techniques and conflict resolution strategies.
- Implemented process improvements that enhanced customer satisfaction and reduced response times.
- Analyzed customer feedback to identify trends, driving initiatives for service enhancement.
Mail Processing Clerk
United States Post Office
Las Vegas, NM
06.2001 - 11.2004
- Monitored inventory levels of mailing supplies, coordinating reorders as necessary.
- Implemented quality control checks to enhance accuracy in mail delivery services.
- Assisted in troubleshooting equipment issues to minimize operational downtime.
- Developed streamlined procedures for sorting, reducing overall processing time significantly.
Mail Processing Clerk
United States Post Office
Santa Fe, NM
08.1998 - 05.2001
- Operated mail sorting machines to efficiently process high volumes of incoming and outgoing mail.
- Ensured compliance with postal regulations during handling and processing of mail items.
- Collaborated with team members to optimize workflow and reduce processing delays.
- Trained new staff on best practices for mail processing and safety protocols.
Medical Coding Clerk
Alternative Home Health Care
Las Vegas, NM
02.1996 - 07.1998
- Processed and coded patient information into electronic health record systems.
- Ensured accuracy of data entry and compliance with healthcare regulations.
- Collaborated with healthcare teams to optimize workflow efficiency.
- Maintained organized records for billing and insurance verification processes.
United States Marine
Marine Corps
Multiple Locations
11.1989 - 11.1995
- Led training exercises to enhance team readiness and operational effectiveness.
- Coordinated logistics for equipment transportation and maintenance operations.
- Implemented safety protocols, ensuring compliance with military regulations and standards.
- Mentored junior Marines, fostering skill development and teamwork within units.
Cashier
McDonalds
Las Vegas, NM
06.1989 - 10.1989
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Maintained cleanliness and organization of dining area to enhance customer experience.
- Assisted customers with menu selections, demonstrating product knowledge and service skills.
- Handled cash, credit, and mobile payments while ensuring adherence to company policies.
Education
High School Diploma -
Associate of Applied Science - Business Administration
Luna Community College
Las Vegas, NM05-2024
High School Diploma -
West Las Vegas High School
Las Vegas05-1989
Skills
- Operations management
- Work planning
- Team development
- Team oversight
Timeline
Station Manager
United States Post Office
04.2015 - 10.2018
Postmaster
United States Post Office
05.2014 - 03.2015
Postmaster
United States Post Office
02.2012 - 04.2014
Postmaster
United States Post Office
05.2005 - 01.2012
Customer Service Supervisor
United States Post Office
12.2004 - 04.2005
Mail Processing Clerk
United States Post Office
06.2001 - 11.2004
Mail Processing Clerk
United States Post Office
08.1998 - 05.2001
Medical Coding Clerk
Alternative Home Health Care
02.1996 - 07.1998
United States Marine
Marine Corps
11.1989 - 11.1995
Cashier
McDonalds
06.1989 - 10.1989
High School Diploma -
Associate of Applied Science - Business Administration
Luna Community College
High School Diploma -
West Las Vegas High School