Alberta Pearson
Kansas City,MO
Summary
Dynamic Certification Specialist with a proven track record at Independent Management Services, excelling in certification management and customer service. Skilled in Section 8 and Fair Housing regulations, I foster positive relationships while ensuring compliance and accuracy in resident verifications. Passionate about enhancing operational efficiency and tenant satisfaction through effective communication and training delivery.
Overview
6
6
years of professional experience
Work History
Certification Specialist
Independent Management Services
Kansas City, KS
02.2025 - Current
- Occupancy, marketing, leasing, and resident verification procedures.
- Collect information from residents for eligibility screening, rent calculation, and income verification.
- Initial and annual recertification of income for residents.
- Complete unit inspections prior to move-in, and ensure units are ready for occupancy within deadlines.
- Receive and resolve resident requests and concerns.
- Foster positive working relationships with residents while always maintaining a professional demeanor.
- Administrative support tasks such as filing, typing, answering telephones, and data entry.
Leasing Agent
Broad Management Group
Kansas City, MO
11.2023 - 11.2024
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Follow up on all leads for potential prospects.
- Performing background checks, credit checks, and rental history checks to see if prospective renters are qualified.
- Preparing leasing documents for potential renters using property standards and regulations.
- Coordinated repairs and scheduled regular maintenance on rental units.
- Performed administrative duties such as filing paperwork and updating databases.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
- Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
Property Manager
Blue Sky Storage
Grandview, MO
08.2023 - 11.2023
- Completed day-to-day duties accurately and efficiently.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed inventory and supplies to ensure materials were available when needed.
- Maintained accurate records of financial transactions, including rent collections.
- Identified needs of customers promptly and efficiently.
Assistant Community Manager/Leasing Consultant
Eagle Point Management LLC
Kansas City, MO
07.2019 - 07.2023
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Greeted potential tenants and provided information about the property.
- Provided administrative support to the Community Manager as needed.
- Conducted background checks on applicants.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
- Oversaw daily operations, maintenance, and administration of various properties.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Conducted resident re-certification appointments and interviews monthly to update records appropriately and verify program eligibility.
- Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.
Education
High School Diploma -
Paseo High School
Kansas City, MO05-1982
Skills
- Curriculum design
- Continuing education
- Accreditation standards
- Training delivery
- Certification management
- Certification renewals
- Data entry
- Customer service
- Section 8
- Fair Housing regulations
- LHTC
- [Software] - One-Site- Real Page, Blue Moon, Yardi, I Love Leasing, Rent Management
Timeline
Certification Specialist
Independent Management Services
02.2025 - Current
Leasing Agent
Broad Management Group
11.2023 - 11.2024
Property Manager
Blue Sky Storage
08.2023 - 11.2023
Assistant Community Manager/Leasing Consultant
Eagle Point Management LLC
07.2019 - 07.2023
High School Diploma -
Paseo High School
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