Alberta Towns
Jacksonville,FL
Summary
I am a Licensed Cosmetologist and skilled Customer Service Associate seeking an entry level position with an innovative and growing company.
Overview
8
8
years of professional experience
Work History
Warehouse Employee
Amazon
Jacksonville, FL
09.2023 - Current
- Verified accuracy of shipping information prior to packing items for shipment
- Assisted with physical inventories when needed and reconciled discrepancies between actual count and computer records.
- Lifted materials of varied weights on regular basis.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Prepared inventory for shipment by attaching tags and labels.
- Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
Lead Hairstylist
Pigtails & Crewcuts: HairCuts for Kids
05.2022 - 10.2023
- Managed salon appointments and maintained a clean work environment.
- Greeted customers, answered phones and booked appointments.
- Shampooed, conditioned and blow-dried client's hair.
- Provided consultations to discuss hairstyle options for clients.
- Maintained accurate records of client's details including name, contact number, payment information.
- Upsold additional services like styling products or accessories to increase revenue for the business.
- Trained new staff members in proper procedures for cutting, styling and colouring hair.
- Developed relationships with regular clients by providing excellent customer service.
- Assisted colleagues in setting up stations before starting a shift or closing down after it ends.
- Resolved any customer complaints quickly in an efficient manner while maintaining professionalism.
HairStylist Apprentice
Gorgeous Locs By Sandra J
Jacksonville, FL
06.2019 - 06.2022
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Applied highlights, lowlights or other coloring techniques.
- Performed chemical treatments such as perms and relaxers.
- Used thinning shears to remove bulk from the hair or create layers.
- Created updos for special occasions like weddings or proms.
- Educated clients on proper home hair care maintenance techniques.
- Recommended products to clients based on their individual needs.
- Upsold additional services when appropriate to increase sales
Customer Service Cashier
Blaze Pizza
Jacksonville, FL
08.2016 - 02.2018
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Cleaned and sanitized kitchen surfaces and equipment.
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Monitored quality of all products served to customers.
- Ensured compliance with health and safety regulations in the kitchen area.
- Inspected workstations for cleanliness before shift start.
Education
License Of Cosmetology - Cosmetology Education
Paul Mitchell : The School
Jacksonville, FL05-2021
High School Diploma -
Jean Ribault Sr. High School
Jacksonville, FL05-2018
Some College (No Degree) - Business Administration And Management
Cleveland State University
Cleveland, OHSkills
Active listening skills
- Quality Control
- Inventory Management
- Barcode scanning
- Cosmetology principles knowledge
- Appointment Coordination
- Braiding and weaving
- Customer Consultation
- Outstanding customer service
- Social Media Promotion
- Appointment Scheduling
- Schedule Management
Timeline
Warehouse Employee
Amazon
09.2023 - Current
Lead Hairstylist
Pigtails & Crewcuts: HairCuts for Kids
05.2022 - 10.2023
HairStylist Apprentice
Gorgeous Locs By Sandra J
06.2019 - 06.2022
Customer Service Cashier
Blaze Pizza
08.2016 - 02.2018
License Of Cosmetology - Cosmetology Education
Paul Mitchell : The School
High School Diploma -
Jean Ribault Sr. High School
Some College (No Degree) - Business Administration And Management
Cleveland State University