Albertina Payne
New Orleans,LA
Summary
Proactive professional skilled in problem-solving and team collaboration. Experienced in conducting health assessments and resolving administrative inquiries, ready to leverage skills to enhance customer satisfaction and community health initiatives.
Overview
23
23
years of professional experience
Work History
Peer Health Educator
Crescent Care
New Orleans, LA
04.2017 - Current
- Developed and implemented health education workshops for diverse populations.
- Collaborated with community organizations to enhance outreach efforts and resource distribution.
- Conducted health assessments to identify needs and tailor educational materials accordingly.
- Perform general clerical duties, including photocopying faxing, and mailing.
- Maintain electronic and hard copy filing systems.
- Retrieve documents from the filing system.
- Handle request for information and data.
- Resolve Administrative problems and inquiries, and schedule and coordinate meeting appointments, and travel arrangements for managers and supervisors
Customer Service Representative
AEDF
New Orleans, LA
02.2016 - 03.2017
- Researched and resolved billing discrepancies to enable accurate billing.
- Use CRM systems to documents interactions, update customer accounts, and track resolutions.
- Educate customers about products, Service, Policies, and troubleshooting steps.
- Contribute to team goal by meeting performance metrics such as response time, satisfaction scores, and service accuracy.
- Resolve customer complaints by identifying the issue, determining the cause, and selecting the best solution.
Customer Service Representative
Apria Healthcare
Sacramento, CA
09.2006 - 03.2011
- Resolved customer inquiries using problem-solving skills and product knowledge.
- Managed order processing and account adjustments efficiently across multiple systems.
- Trained new representatives on best practices and company policies to enhance service quality.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Student Clerk
American River College
Sacramento, CA
08.2003 - 09.2006
- Assisted in managing student records and registration processes to ensure accuracy and compliance.
- Provided administrative support, including scheduling appointments and responding to inquiries from students.
- Organized and maintained filing systems for efficient retrieval of student information and documentation.
- Coordinated office activities to enhance workflow and improve service delivery within the department.
- Facilitated communication between parents, teachers, and administrators, strengthening relationships within the school community.
Education
Associate of Arts - Liberal Arts
Delgado Community College
New Orleans, LA08-2026
Skills
- First aid training
- Problem-solving
- Team collaboration
- Customer service
- Strong work ethic
- Attention to detail
Timeline
Peer Health Educator
Crescent Care
04.2017 - Current
Customer Service Representative
AEDF
02.2016 - 03.2017
Customer Service Representative
Apria Healthcare
09.2006 - 03.2011
Student Clerk
American River College
08.2003 - 09.2006
Associate of Arts - Liberal Arts
Delgado Community College