Alberto Acosta Castro
Phoenix,AZ
Summary
Security officer with 3+ years of experience leading and improving security operations while effectively overseeing investigations, and managing crisis. Highly knowledgeable, in security legislations and regulating to stay committed in protecting the environment.
Overview
5
5
years of professional experience
Work History
Loss Prevention Investigator
Neiman Marcus
Scottsdale, , Az
01.2024 - Current
- Respond to phone calls from store associates
- conducted CCTV cameras all the time
- Monitored store behavior activities such as fraud
- report associates accidents
- reviewed associates sales transactions
Asset Protection Security Ambassador
Norstrom
Scottsdale, AZ
11.2021 - 11.2022
- Helps prevent loss of inventory through interactions and training with other coworkers - Acted as a deterrent to prevent criminal vandalism and to conduct operations in a safe environment
- Responded quickly to emergency situations to assess and deflect issues
- Patrolled and monitored premises by foot
- Completed incident reports to record security or any loss protection incidents
- Monitored employees entering and leaving property, inspecting parcels or packages.
Asset Protection Security Officer
Macy's
Phoenix, AZ
11.2020 - 01.2021
- Respond to customer and associate incidents to facilitate first aid and minimize v company liability - Recover stolen merchandise and apprehend shoplifters and other people who commit fraud or other criminal acts against the company - Investigate criminal violations against the person or property of any customer or associate that is committed on company premises &
- Maintained and updated store surveillance systems as needed and greets and assists customers in a positive approachable manner and makes the right decisions for the store even if you might be right or wrong
- Reviewed CCTV footage to obtain evidence of theft.
- Produced well-written reports detailing shoplifting and attempted theft.
- Maintained safety and security of premises, visitors and employees.
Asset Protection Security Officer
Macys
Phoenix, AZ
03.2019 - 01.2020
- Directly pursue shoplifters and notify management and law enforcement of incidents
- Monitor new officers on protocols on how the store runs
- Volunteered to work over nights even during busy periods
- Provide technology as video surveillance if it is needed for law enforcement
- Answer parking guest questions and direct them to locations .
Education
Associates of Science - Criminal Justice
Brookline College
Tempe, AZ11.2017
Bachelor of Science - Justice Studies
Grand Canyon University
Phoenix, AZSkills
- Honest leader with strong problem solving and time management skills
- Able to tackle new challenges and adapt to new situations and environments with ease
- Communicates effectively with a variety of individuals and enjoys public speaking
- Policy and rule driven individual with a desire to maintain security of the community
- Report Writing
- Emergency Response
- Incident Reporting
- Leadership Development
- First Aid Training
- Microsoft Office and DocuSign
Languages
Additional Information
- ACHIEVEMENTS: , Brookline College, Tempe, AZ August 2016 – October 2017 Perfect Attendance ; student of the MOD, and Honor Roll Awards.
Timeline
Loss Prevention Investigator
Neiman Marcus
01.2024 - Current
Asset Protection Security Ambassador
Norstrom
11.2021 - 11.2022
Asset Protection Security Officer
Macy's
11.2020 - 01.2021
Asset Protection Security Officer
Macys
03.2019 - 01.2020
Associates of Science - Criminal Justice
Brookline College
Bachelor of Science - Justice Studies
Grand Canyon University