Alberto Anderson Guzman
New York,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Fast learning and always looking to learn more.
Overview
7
7
years of professional experience
Work History
Barista
Semicolon Cafe
08.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Helped management keep adequate supply on hand by notifying of shortages.
Call Center Trainer
Data Vimenca
10.2017 - 11.2021
- Provided coaching and mentoring to employees.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Trained and mentored new personnel hired to fulfill various roles.
- Developed lesson plans, instructional materials and written practice tests for new employee as well as courses.
Call Center Quality Analyst
Data Vimenca
01.2017 - 10.2017
- Gathered, documented, and modeled data to assess business trends.
- Produced detailed and relevant reports for use in making business decisions.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
Education
High School Diploma -
Colegio Utesiano De Estudios Integrados
Puerto Plata,D.R.06.2015
Skills
- Knowledge Base
- Customer Needs Assessments
- Stock Control
- Orientation Procedures
- Coaching and Development
- In-Depth Research
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Barista
Semicolon Cafe
08.2022 - Current
Call Center Trainer
Data Vimenca
10.2017 - 11.2021
Call Center Quality Analyst
Data Vimenca
01.2017 - 10.2017
High School Diploma -
Colegio Utesiano De Estudios Integrados
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