Alberto A Rivera Torres
Mesa,USA
Summary
Seeking a challenging position with opportunity for growth in which I may utilize my commitment to excellence and the ability to exercise my interpersonal skills as well as my experience and knowledge.
Overview
2
2
years of professional experience
Work History
Customer Support Tier 1 Analyst
IntouchCx
07.2024 - 11.2024
- Provided exceptional customer support via phone, email, and live chat, addressing inquiries about account management, transactions, and card services
- Resolved customer complaints promptly by investigating issues and coordinating with relevant departments, ensuring a 95% satisfaction rate
- Used CRM tools, including Salesforce, to document customer interactions, track case statuses, and ensure seamless follow-ups
- Identified fraudulent activities and escalated cases to the fraud prevention team, safeguarding customer accounts and minimizing financial loss
- Assisted in training new team members by sharing best practices and providing guidance on handling complex customer issues
- Utilized Green Dot's proprietary systems to update customer records, process account modifications, and manage service requests
Amazon Delivery Driver
Amazon
07.2023 - 01.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Operations Specialist
StockX LLC
07.2022 - 02.2023
- Managed the unloading, scanning, and palletizing of shipments to ensure timely processing and distribution
- Utilized advanced applications and computer software to streamline order fulfillment processes
- Conducted inventory inspections to ensure products matched customer expectations and company quality standards
- Identified and implemented opportunities for improving operational efficiency and reducing process redundancies
Education
Bachelor of Science - Biological Sciences
Arizona State University
Tempe, AZ12.2024
Skills
- Remote Desktop
- CRM Proficiency
- Salesforce
- Investigate claims
- Quality assurance
- Warehousing functions
- Data entry proficiency
- Escalation management
Timeline
Customer Support Tier 1 Analyst
IntouchCx
07.2024 - 11.2024
Amazon Delivery Driver
Amazon
07.2023 - 01.2024
Operations Specialist
StockX LLC
07.2022 - 02.2023
Bachelor of Science - Biological Sciences
Arizona State University
Similar Profiles
Ericson CantorEricson Cantor
Customer Service Representative at IntouchCxCustomer Service Representative at IntouchCx
Jessica KorteJessica Korte
Safety and Security at IntouchcxSafety and Security at Intouchcx
Marcus WileyMarcus Wiley
Member Support Associate at IntouchcxMember Support Associate at Intouchcx