Kalea Fudge
Fitzgerald,GA
Overview
2
2
years of professional experience
Work History
Customer Support Tier 1 Analyst
Teleperformance
Remote
04.2025 - Current
- Handle high-volume inbound and outbound calls assisting customers with account inquires, billing, and technical support.
- Provide emphatic solutions while maintaining quality assurance standards.
- Document all interactions accurately in CRM systems.
- Recognized for strong problem-solving and communication skills in a remote environment.
Machine operator
Enviro-log
Fitzgerald, GA
11.2024 - 12.2024
- Operated production machinery while ensuring safety and quality standards were met.
- Packaged and labeled products for distribution.
- Worked as part of a team to meet daily goals
Cashier
Walmart
Fitzgerald, GA
06.2023 - 10.2024
- Assisted customers with purchases and provided friendly service in a fast paced retail environment.
- Handled cash, card, and mobile transactions accurately.
- Maintained clean and organized checkout areas while helping resolve customer concerns.
Healthcare Support Worker
Freelance/Contract
Remote
07.2023 - 03.2024
- Assisted patients and families with organizing medical records and scheduling appointments
- Maintained HIPPA-compliant documentation and confidential records
- Provided remote support via phone and email for healthcare related inquires.
Education
High School Diploma -
Fitzgerald Highschool
Fitzgerald, GA01.2023
Skills
- Remote Customer Service and Call Handling
- HIPAA compliance and confidentiality
- Electronic Health Records Management
- Data Entry & Documentation
- Scheduling & Appointment Coordination
- Microsoft Office Suite
- CRM & Tix
Timeline
Customer Support Tier 1 Analyst
Teleperformance
04.2025 - Current
Machine operator
Enviro-log
11.2024 - 12.2024
Healthcare Support Worker
Freelance/Contract
07.2023 - 03.2024
Cashier
Walmart
06.2023 - 10.2024
High School Diploma -
Fitzgerald Highschool