Alberto C. Velazquez
IT
Hialeah
Summary
Entry-level IT professional with hands-on experience in building and troubleshooting PCs. Certified in CompTIA A+ and Google Cybersecurity, possessing foundational knowledge in hardware, OS support, networking, and system security. Excited to leverage strong problem-solving skills and technical passion in a real-world IT support environment. Motivated, dependable, and eager to grow within a forward-thinking team.
Overview
2018
2018
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Sales Associate
Best Buy
- Assisted customers with technology-related inquiries and troubleshooting basic device issues.
- Provided recommendations for computer hardware, peripherals, and software based on customer needs.
- Explained technical features and solutions to customers, ensuring informed purchasing decisions.
- Collaborated with team members to maintain a welcoming environment.
- Received positive feedback from customers for attentive service and product knowledge.
Registered Behavior Technician (RBT)
MBC Behavior Analysis
- Collected and documented data using digital tools, ensuring accuracy and structured reporting.
- Worked in high-pressure situations requiring critical thinking and troubleshooting.
- Utilized digital platforms for data entry and analysis, demonstrating technical proficiency.
- Engaged with clients using various communication and technology-based learning tools.
Education
High School Diploma -
IMater Charter Middle/High School
Hialeah06-2018
Skills
- PC building
- PC troubleshooting
- Hardware troubleshooting
- Software troubleshooting
- Windows operating systems
- Networking knowledge
- TCP/IP
- DHCP
- DNS
- Wi-Fi troubleshooting
- Remote desktop support
- RDP
- Hardware installation
- Application installations
- Technical support
- Desktop technical support
Certification
CompTIA A+, https://www.credly.com/users/alberto-velazquez.672336de
Accomplishments
- Passed the CompTIA A+ certification
- Completed the Google Cybersecurity Professional Certificate
- Built and maintained personal and family desktop PCs, handling hardware and OS installs
- Self-taught key IT tools including Command Line, basic Linux, and Windows Admin tools
Timeline
CompTIA A+, https://www.credly.com/users/alberto-velazquez.672336de
06-2025
Registered Behavior Technician (RBT), 06/28/24
06-2024
Google Cybersecurity Certificate,https://www.credly.com/go/Ih2COB5G
04-2024
Sales Associate
Best Buy
Registered Behavior Technician (RBT)
MBC Behavior Analysis
High School Diploma -
IMater Charter Middle/High School
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